Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Spruill

Rock Hill,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bartender/Server

Rock And Toss
09.2019 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Assisted with inventorying beverage stock and bar supplies.
  • Helped management plan and serve bar menu exceeding customer expectations.

Bartender

Entertainment Cruises
07.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Customer Service Representative

Optum, UnitedHealth Group
03.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Educated customers about billing, payment processing and support policies and procedures.

Benefit Verification Specialist

Kelly Services/lash Group/amerisource Bergen
10.2017 - 02.2018
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Observed strict procedures to maintain data and plan participant confidentiality.

Deli Clerk

BJ's Wholesale
10.2016 - 10.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Supervisor Medical Billing Specialist

Medicredit
04.2009 - 01.2011
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Posted and adjusted payments from insurance companies.
  • Collected payments and applied to patient accounts.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.

Accounts Payable Clerk

Execuhome Realty
02.2008 - 04.2009
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Evaluated financial records to detect errors and discrepancies.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

Collections Specialist

Williams & Fudge
06.2003 - 01.2008
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

GED -

Central Texas College
Killeen, TX
01.1990

Associate of Arts -

Skills

  • Self-Motivated
  • Critical Thinking
  • Active Listening
  • Planning and Coordination
  • Data Entry
  • Good Telephone Etiquette
  • Flexible and Adaptable
  • Excellent Communication
  • Written Communication
  • Interpersonal Communication
  • Decision-Making

Certification

  • Licenced Bartender/Mixologist
  • Maryland Bartending Academy Glen Burnie MD 2019

Timeline

Bartender/Server

Rock And Toss
09.2019 - Current

Bartender

Entertainment Cruises
07.2019 - Current

Customer Service Representative

Optum, UnitedHealth Group
03.2018 - Current

Benefit Verification Specialist

Kelly Services/lash Group/amerisource Bergen
10.2017 - 02.2018

Deli Clerk

BJ's Wholesale
10.2016 - 10.2017

Supervisor Medical Billing Specialist

Medicredit
04.2009 - 01.2011

Accounts Payable Clerk

Execuhome Realty
02.2008 - 04.2009

Collections Specialist

Williams & Fudge
06.2003 - 01.2008

GED -

Central Texas College

Associate of Arts -

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