Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michelle Stack

Michelle Stack

Administrative Professional
Wilmington,NC

Summary

Seasoned Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable support specialist and empathetic leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience
5
5
Certification

Work History

Administrative Manager

Center For Policing Equity (CPE)
09.2020 - Current
  • Built highly-efficient administrative team through collaboration, ongoing coaching, and professional development opportunities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Performed complex meeting scheduling and inbox management for the executive team.
  • Managed sensitive information discreetly, ensuring strict confidentiality.
  • Improved office efficiency by creating and implementing streamlined administrative processes and procedures.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Contributed to company growth by assisting in new hire onboarding processes and training materials development.


Executive Assistant

ACNP Connections, Dr. Karyl McBride
10.2015 - Current
  • Assisted with management of daily tasks for Dr. Karyl McBride (Therapist, Author, and Speaker), including scheduling of interviews, making phone calls, ordering supplies, vendor management, and other administrative tasks.
  • Coordinated events and provided empathetic emotional support to clients, and workshop attendees.
  • Edited and conducted research for development of books, blogs, social media content, marketing materials, and other written and visual collateral.
  • Maintained confidentiality with sensitive information and documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Created, moderated, and maintained pages for social media accounts (Facebook, Instagram, LinkedIn, YouTube, X) and updating of websites via wordpress.
  • Provided technical support and virtual workshop set up for customers of online products.
  • Assisted with office (tenant) management, leasing, and coordination of vendors.

Virtual Executive Assistant

BELAY
05.2020 - 11.2021
  • Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time.
  • Supported executives in decision-making and strategic planning processes with thorough research and data analysis.
  • Enhanced communication between departments by coordinating meetings, using effective note taking, and sharing relevant information.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Handled confidential and sensitive information with discretion and tact.
  • Reduced expenses through careful budgeting and expense tracking for executive office operations.
  • Collaborated with team members to achieve project goals, facilitating clear communication among stakeholders.

Virtual Executive Assistant

Virtual Assistance On Demand (Sole Proprietor)
12.2014 - 04.2020
  • Supported various clients with their administrative, lease abstracting, and system building needs, including: Newmark Knight Frank commercial real estate; MyHome Group, The Laughton Team real estate; L Brands, and Chipotle Mexican Grill.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Collaborated with teams to build workflows, perform system set up tasks, and conduct training for new ERP and CRM Systems.
  • Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
  • Coordinated events, ensuring seamless execution from planning to day-of logistics while maintaining budgets.
  • Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.

Senior Administrative Manager, Development

Qdoba Eats
11.2004 - 11.2014
  • Streamlined office processes by implementing new systems and organizational tools, resulting in increased efficiency.
  • Reduced operating costs through effective budget management and negotiation with vendors, leading to significant savings.
  • Boosted company reputation through the successful coordination of corporate events, trade shows, and conferences.
  • Managed complex projects involving cross-functional teams, ensuring timely completion within budget constraints.
  • Improved communication between departments by implementing collaborative software tools and facilitating regular meetings for knowledge sharing.
  • Ensured compliance with industry regulations and internal policies by conducting thorough audits of documentation and procedures.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with overall company objectives.
  • Managed high-level executive calendars while coordinating travel arrangements to maximize time efficiency during business trips.
  • Created reports, presentations and other materials for executive staff.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Bachelor of Science - Psychology

University of Phoenix
Tempe, AZ
04.2018

Associate of Arts - Business

University of Phoenix
Tempe, AZ
04.2016

Skills

  • Administrative Management
  • Confidentiality
  • Complex Scheduling and Calendar Management
  • Developing and Streamlining Administrative and Operations Policies and Procedures
  • Employee Onboarding, Management, Development, and Team Building
  • Event Coordination
  • Travel Arrangements
  • Expense Reporting and Budget Administration
  • Project Management and Implementation (SCRUM)
  • Strategic Planning Support

Certification

  • Institute of Administrative Management - FInstAM (Fellow)
  • CUNY Researchers - Citi Program 2023
  • HSR for Social and Behavioral Faculty, Graduate Students and Postdoctoral Scholars - Citi Program 2023
  • SHRM - Getting Talent Back to Work 2023
  • EdX - Exercising Leadership: Foundation Principals 2023
  • USIDHR - Human Rights Training Certification 2022
  • Microsoft Office Suite - various trainings and certificates received 2004 - 2023


Timeline

Administrative Manager

Center For Policing Equity (CPE)
09.2020 - Current

Virtual Executive Assistant

BELAY
05.2020 - 11.2021

Executive Assistant

ACNP Connections, Dr. Karyl McBride
10.2015 - Current

Virtual Executive Assistant

Virtual Assistance On Demand (Sole Proprietor)
12.2014 - 04.2020

Senior Administrative Manager, Development

Qdoba Eats
11.2004 - 11.2014

Bachelor of Science - Psychology

University of Phoenix

Associate of Arts - Business

University of Phoenix

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Michelle StackAdministrative Professional