Michelle Stager
Plainfield,Illinois
Summary
To find a career in the Food and Beverage industry Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
16
16
years of professional experience
Work History
Student Manager
Culinary School, Culinary Institute of Michigan
Muskegon, Michigan
10.2011 - 08.2012
- Performed all the duties as front of house manager at a fine dining establishment under the supervision of a experienced professional in the field.
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
- Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
Server/Bartender/Manager/Banquet Server
Chop'd
Plainfield, IL
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server/Banquet Server
Seasons
Schaumburg, Illinois
03.2021 - Current
- Served and expedited large banquet parties in a timely and professional manner
- Performed the essential duties of a server, expedited food, served food and alcoholic beverages based on recommendations while practicing the legal serving laws for alcoholic beverages in Illinois.
Server/Superviser
Coopers Hawk Winery
Naperville, Illinois
04.2018 - 03.2021
- Performed the essential duties of a server, expedited food, served food and alcoholic beverages based on recommendations while practicing the legal serving laws for alcoholic beverages in Naperville.
Maggianos Little Italy
Oakbrook, Illinois
06.2015 - 04.2018
- Performed the essential duties of a server, expedited food, processed orders for dine in guests and to-go guests
- Served food and alcoholic beverages while practicing the legal serving laws for alcoholic beverages.
Key Front of House Manager, Server, Bartender
Logan’s Roadhouse
Michigan
10.2013 - 06.2015
- Performed the essential duties of a server/bartender
- Supervised and managed all the employees in the front of the house
- Closed down the restaurant 2-4 nights of the week
- Counted down the drawers and handled the restaurants nightly/weekly numbers.
Applebee’s Neighborhood Bar and Grill
Muskegon, Michigan
05.2010 - 10.2013
- Performed the essential duties of a server, expedited the line that food would come up, processed orders for dine in guests and to-go guests.
Server/Bartender/Host
Famous Daves Barbecue
Oswego, Illinois
05.2008 - 05.2010
- Performed the essential duties of a server, expedited the line that food would come up, processed orders for dine in guests and to-go guests
- Packed, drove, and served deliveries and catering orders.
Education
Basset, City of Illinois and Naperville, ServSafe, Baker -
Baker College, TIPS, Baker College, Baker College
FDRPServ Safe Certification requires me to have taken a course and show understanding of the basic sanitation rules and codes. Basset Certification of Illinois and Naperville, allows to me server and follow the proper alcohol service standards. First Aid/BLS Certification requires me to be educated and able to perform in emergency situations. TIPS Certification allows - undefined
Associates degree - undefined
Culinary Institute of Michigan: Baker College
Muskegon, MI2013
Skills
- Skills and Abilities:
- Efficient with Micros, Squirrel, and other POS programs, Microsoft word, Excel, and PowerPoint
- Teamwork and Collaboration
- Dependable and Responsible
- Menu Memorization and Presentation
- Specials Promotion and Upselling
- Upselling and Cross Selling
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Menu Recommendations
Timeline
Server/Bartender/Manager/Banquet Server
Chop'd
04.2023 - Current
Server/Banquet Server
Seasons
03.2021 - Current
Server/Superviser
Coopers Hawk Winery
04.2018 - 03.2021
Maggianos Little Italy
06.2015 - 04.2018
Key Front of House Manager, Server, Bartender
Logan’s Roadhouse
10.2013 - 06.2015
Student Manager
Culinary School, Culinary Institute of Michigan
10.2011 - 08.2012
Applebee’s Neighborhood Bar and Grill
05.2010 - 10.2013
Server/Bartender/Host
Famous Daves Barbecue
05.2008 - 05.2010
Basset, City of Illinois and Naperville, ServSafe, Baker -
Baker College, TIPS, Baker College, Baker College
Serv Safe Certification requires me to have taken a course and show understanding of the basic sanitation rules and codes. Basset Certification of Illinois and Naperville, allows to me server and follow the proper alcohol service standards. First Aid/BLS Certification requires me to be educated and able to perform in emergency situations. TIPS Certification allows - undefined
Associates degree - undefined
Culinary Institute of Michigan: Baker College