Michelle Stanable
Clearwater
Summary
Highly-professional and organized Medical Office Manager with 20+ years experience in managing and overseeing daily operations of an office as well as coordinating medical and administrative staff to deliver high-quality patient care services.
Overview
24
24
years of professional experience
Work History
OFFICE MANAGER
MyCare Medical Group
05.2023 - 11.2023
- Oversaw staff and daily operations of the office. Delegated and assigned tasks as necessary
- Assisted in the management of office budget, monitored and controled office expenditures, and staff overtime
- Monitored key performance indicators (KPIs) and prepared office management reports. (Reports include, but are not limited to, patient lists, provider panels, profit and loss, budget, utilization, quality measures, STARS/HEDIS, etc.)
- Conducted monthly metric review of hospital admissions, readmissions, medical expenses related to patient care, membership growth, financial performance, quality of care, and patient experience
- Implemented procedures to improve office performance
- Partnered with providers to maintain orderly and efficient workflows in the office
- Led daily huddles to discuss daily schedules, patient metrics, office performance, successes, recognition, and other areas of opportunity
- Held regular coaching sessions regarding performance
- Responsible for implementing procedures to achieve performance goals
- Managed all office aspects of new patient process with cross-functional teams, including office touring, patient portal registration, management of new patient paperwork, and coordination of medical referrals from the medical office
- Maintained and kept track of office supplies, managed inventory, and carried out all purchase orders and supply request processing
- Coordinated and managed office staff’s scheduling and timesheets for payroll
- Managed and resolved patient/caretaker complaints and concerns
- Escalated office issues and concerns timely and appropriately
- Assured office readiness for regulatory visits. Addressed and responded to site inspections, audits, and surveys including OSHA, CLIA, and program assessment
- Maintained a positive atmosphere and working environment. Effectively monitored morale and created a dynamic patient-centric and servant culture
- Supported providers and office staff as needed
OFFICE MANAGER
Pinellas Primary Care, Inc.
07.2012 - 05.2023
- Supervise, manage and train 8 person staff
- Keeping all staff up to date on any changes regarding billing OSHA, HIPAA, HITECH
- Organize & manage daily activities
- Handle all employee issues regarding personal/office concerns
- Coordinating time off with other staff members for proper office coverage
- Ability to monitor productivity through monthly reports and aging's
- Maintain hospital credentialing for 6 doctors, licenses
- Apply for J-1 visas for out of country Dr.'s trying to join practice
- Handle all hiring and firing of staff
- Very well trained with MRA/HEDIS for Medicare managed care with IPA's
- Fluent with EClinical Works
- Do daily billing to insure correct coding and diagnosis' for MRA scores
- MACRA/MIPS for CMS
- Meaningful Use
- Wellmed, Optum Medical Florida and Primecare MSO's
- ACO
OFFICE MANAGER
Ferrara Dermatology Clinic P.C
12.2001 - 11.2010
- Supervise, manage and train 16 person
- Ensured compliance of law compliance of policies of medical health care
- Trained all employees new/old on HIPAA issues
- Keeping all staff up to date on any changes regarding billing, OSHA, CLIA, HIPAA and red flag rule
- Prepare for meetings and correspond with office staff on upcoming events
- Organize & manage daily activities of both centers
- Handle all aspects of human resources: New employee paperwork, health insurance, 401k, time off requests, payroll, HSA, etc
- Handle annual review of all employees
- Handle all employee issues regarding personal/office concerns
- Coordinating time off with other staff members for proper office coverage
- Oversee building maintenance: Trouble shooting computer problems, office machines & building problems
- Assisted with major projects for office, etc EMR for office
- Ability to monitor productivity through monthly reports
- Maintaining hospital affiliations, credentialing issues, & licensing for physicians
- Posting of all money to oversee cash flow
- Accounts payable: Current system is check book solutions
- Maintain/balance daily ledger for account
- Prepare bank deposits for both centers
- Maintain inventory to tract products: Skin Care Products
- Wrote policy & procedure manual, compliance manual and hipaa manual
- Handle all electronic prescriptions
- Handle all electronic lab specimens
- Maintaining & collecting medical records of the patients on a regular basis
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
OFFICE COORDINATOR
Dr. Curtis Hunt
10.1999 - 12.2001
- Supervise & manager a 4 person staff
- Keeping all staff up to date on billing, hipaa, clia, & osha
- Maintained all aspects clerical staff: billing, referrals, patients' issues
- Maintained credentialing issues of physician
- Generated monthly reports using excel to show revenue
- Wrote compliance, hipaa & policy & procedure manual
Education
Certificate - Medical Insurance Billing
Carnegie Medical Institute
TroyHigh School Diploma -
Adlai Stevenson High School
Sterling Heights, MI06.1988
Skills
- Hedis
- Stars
- MRA
- Medicare Advantage
- Managed Care
- ACO
- MIPS/Meaningful Use
- Hospital Experience
- EMR Systems/Eclinical Works
- Microsoft Office Applications
- Physician Credentialing
- Communication
- ICD-10
- Work Ethic
- Medical Terminology and Knowledge of HIPAA, OSHA and CLIA
- Leadership
- Insurance Verification
- Teamwork
- Office Management
- Medical Scheduling
- Adaptability
- Medical Billing
- Interpersonal Skills
- Proficiency in Medical Office Etiquette
Timeline
OFFICE MANAGER
MyCare Medical Group
05.2023 - 11.2023
OFFICE MANAGER
Pinellas Primary Care, Inc.
07.2012 - 05.2023
OFFICE MANAGER
Ferrara Dermatology Clinic P.C
12.2001 - 11.2010
OFFICE COORDINATOR
Dr. Curtis Hunt
10.1999 - 12.2001
Certificate - Medical Insurance Billing
Carnegie Medical Institute
High School Diploma -
Adlai Stevenson High School
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