Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Stanley

Danielson,CT

Summary

Proven sales specialist at Lowe's Home Improvement Stores, adept in objection handling and fostering customer relationships, enhanced sales process efficiency, and achieved consistent market growth. Demonstrates professionalism and exceptional communication, leading to long-term partnerships and increased customer satisfaction. Detail-oriented person aiming to leverage 12 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvement Stores
03.2024 - Current
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Delivered compelling sales presentations, resulting in the successful acquisition of new accounts.
  • Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
  • Collaborated closely with marketing teams, providing useful insights that shaped the creation of effective promotional materials and campaigns.
  • Attended industry events as a company representative, establishing valuable connections and promoting our products effectively.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.

Customer Service Representative of Appliances

Lowes Home Improvement Stores
07.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Sales Specialist of Appliances

Lowes Home Improvement Stores
10.2014 - 07.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Achieved or exceeded company-defined sales quots.

Customer Service Representative Floater

Lowes Home Improvement Stores
09.2012 - 10.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating in store orders and company website by placing online orders, improving overall user experience.

Warehouse Worker

Rite Aid
09.2005 - 02.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized picking floor shelves by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

Plainfield High School
Central Village, CT

Associate of Arts - Graphic Design

The Art Institute of Philadelphia
Philadelphia, PA

Skills

  • Objection handling
  • Sales Presentations
  • Solution selling
  • Pipeline Management
  • Closing Techniques
  • Client Relationship Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Active Listening
  • Interpersonal Skills
  • Professionalism

Timeline

Pro Sales Specialist

Lowes Home Improvement Stores
03.2024 - Current

Customer Service Representative of Appliances

Lowes Home Improvement Stores
07.2023 - 03.2024

Sales Specialist of Appliances

Lowes Home Improvement Stores
10.2014 - 07.2023

Customer Service Representative Floater

Lowes Home Improvement Stores
09.2012 - 10.2014

Warehouse Worker

Rite Aid
09.2005 - 02.2012

High School Diploma -

Plainfield High School

Associate of Arts - Graphic Design

The Art Institute of Philadelphia
Michelle Stanley