Summary
Overview
Work History
Education
Skills
Interests
Timeline
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MICHELLE RODDY

Spring,TX

Summary

Accomplished Manager with extensive experience in front of house and back of house operations. Demonstrated successful ability to cut costs and increase sales. Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking.

Overview

28
28
years of professional experience

Work History

Customer Experience Manager

Five Below Inc
11.2016 - 12.2019
  • Interviewed, hired, and trained multiple new sales associates each quarter, including Seasonal employees.
  • Participated in physical inventory counts every year.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
  • Maintained established merchandising standards, including windows, sales floor, and promotional displays.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recognized and rewarded outstanding work performance for cultivating a positive and collaborative customer service culture.
  • Answered 30-40 daily calls by addressing customer inquiries, solving problems, and providing new product information.
  • Organized store merchandise racks by size, style, and color to promote a visually appealing environment.
  • Completed all point-of-sale opening and closing procedures.
  • Helped drive sales goals and achieve monthly quotas.
  • Priced merchandise, stocked shelves, and took inventory of supplies.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Communicated clear expectations and goals to each team member.
  • Graciously handled all customer relations issues in accordance with company policies.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Stocked and replenished merchandise according to store merchandising layouts.

Catering and Special Events Manager

Berryhill Baja Grill
09.2009 - 12.2015
  • Initiated cold call marketing, scheduled tastings, and followed up with potential clients.
  • Planned from start to finish large catered events, training sessions, and meetings.
  • Executed an integrated advertising campaign including document design, print material, social media, and email advertising.
  • Hired and trained multiple employees.
  • Achieved excellent customer relationships.
  • Surpassed revenue goals 3 consecutive years.
  • Increased sales by 30% over this period.
  • Performed initial client assessment and analysis to begin research process.

Art Instructor

Be A Champion
09.2009 - 05.2014
  • Instructed 100-120 students in a Title 1 school.
  • Specialized in teaching art and core subject tutoring.
  • Obtained supplies and implemented lesson plans rotating Kindergarten - 5th grade in a grant-funded after-school program.

Activity Assistant

LNESC Upward Bound
03.2008 - 12.2009
  • Supervised teenagers from three low-income high schools in a program to help them along a college-bound path.
  • Organized weekly outings plus a full summer curriculum on the Rice University campus.
  • Designed workshops with speakers to help with job skills, interviewing skills, and application processes.
  • Kept records of services and tutoring sessions for all students as this government-funded program requires.
  • Wrote successful grant applications for additional funding.
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.

Owner

Accent on Crafts
05.1992 - 04.2008
  • Floral Design and Antique Furniture.
  • Expanded to 7 locations.
  • Created original home and office designs and obtained antique pieces to complement them.
  • Delivered merchandise and created visual displays in all locations.
  • Implemented changes requested by designers, owners, or inspectors.
  • Interpreted clients' needs and introduced services that would perfectly fit those requirements.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.

Education

Bachelor of Science - Energy, Manufacturing, And Trade Management

Lone Star College System
Spring, TX
05.2024

Associate of Applied Science - Business Administration Management Specialization

Lone Star College System
Spring, TX
05.2023

Business Certificate - Human Resources

Lonestar College
Houston, TX
05.2021

Skills

  • Document design, advertising, marketing
  • Grant applications, art instruction, lesson plans, tutoring,
  • Operations management, sales, staff development, payroll
  • Workshops, tutorials, meetings
  • Microsoft Excel, Word, Outlook, Publisher
  • Visual displays, merchandising
  • Strong client relations
  • POS systems knowledge
  • Training programs

Interests

Affiliations , Boy Scouts of America, Colony Creek Village Community Association, Safehorns, University Area Psrtners

Timeline

Customer Experience Manager

Five Below Inc
11.2016 - 12.2019

Catering and Special Events Manager

Berryhill Baja Grill
09.2009 - 12.2015

Art Instructor

Be A Champion
09.2009 - 05.2014

Activity Assistant

LNESC Upward Bound
03.2008 - 12.2009

Owner

Accent on Crafts
05.1992 - 04.2008

Bachelor of Science - Energy, Manufacturing, And Trade Management

Lone Star College System

Associate of Applied Science - Business Administration Management Specialization

Lone Star College System

Business Certificate - Human Resources

Lonestar College

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MICHELLE RODDY