Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Starkey

Sedro Woolley,WA

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

36
36
years of professional experience

Work History

Sales Associate Specialist

Bellingham Ford
02.2020 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Owner/Operator

Shell's Cleaning Service
02.2007 - Current
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed comprehensive training programs for employees to enhance skills and improve productivity.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Managed day-to-day business operations.

Restaurant General Manager

Hawkey's Bar And Grill
02.1998 - 09.2006
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Bakery Department Manager

Safeway
02.1995 - 11.1998
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
  • Developed a high-performing team through consistent training, coaching, and performance evaluations.

Server/Bartender/Event Coordinator

MWRO NAS Whidbey IS
03.1988 - 11.1997
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.

Education

Associate of Arts -

Eton Technical College
Everett
1999

Skills

  • Strong communication
  • Adaptability
  • Technical proficiency
  • Relationship building
  • Upselling techniques
  • Social media savvy
  • Self-motivation

Timeline

Sales Associate Specialist

Bellingham Ford
02.2020 - Current

Owner/Operator

Shell's Cleaning Service
02.2007 - Current

Restaurant General Manager

Hawkey's Bar And Grill
02.1998 - 09.2006

Bakery Department Manager

Safeway
02.1995 - 11.1998

Server/Bartender/Event Coordinator

MWRO NAS Whidbey IS
03.1988 - 11.1997

Associate of Arts -

Eton Technical College

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Michelle Starkey