Michelle St.Clair
Troutville,VA
Summary
Obtain a position using my knowledge and skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
37
37
years of professional experience
Work History
Materials Expediter
Virginia Transformers Corporation
08.2023 - 12.2025
- Addressed supply problems and developed creative solutions to prevent delays.
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Trained new expeditors according to company policies and standards.
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Collaborated with cross-functional teams to resolve supply chain issues.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Streamlined communication between departments, ensuring that all parties were informed of delivery timelines.
- Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
- Developed strong relationships with suppliers, improving reliability and responsiveness in supply chain.
- Facilitated timely deliveries, staying ahead of schedule by closely monitoring supplier performance.
- Assure invoices and packing lists are correct and update any pricing and quantity issues.
- Assist with special projects and other duties requested.
Materials Expediter
Voyant Beauty
04.2020 - 04.2023
- Addressed supply problems and developed creative solutions to prevent delays.
- Streamlined order processing by implementing efficient scheduling and tracking systems.
- Trained new expeditors according to company policies and standards.
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Collaborated with cross-functional teams to resolve supply chain issues.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Streamlined communication between departments, ensuring that all parties were informed of delivery timelines.
- Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
- Developed strong relationships with suppliers, improving reliability and responsiveness in supply chain.
- Facilitated timely deliveries, staying ahead of schedule by closely monitoring supplier performance.
- Assure invoices and packing lists are correct and update any pricing and quantity issues.
- Assist with special projects and other duties requested.
Merchant Operations Specialist
First Citizens Bank
04.2018 - 04.2020
- Perform various operational tasks that occur during customer or associate inquiries. Opening and closing merchant accounts, updating accounts with information such as new addresses, phone numbers, contacts, etc.
- Track reporting efforts, user metrics, and known issues. Communicates key insight into business tools, products, or applications through documentation and reporting.
Merchant Operations Specialist
Robert Half Office Team
12.2017 - 04.2018
- Worked at First Citizens Bank in downtown Roanoke, VA in the Merchant Services Dept. thru Robert Half Office Team Temp Agency.
- Key in Merchant applications through a system known as Tsys Express which creates an account for the merchant and houses the information. New merchant kits are then sent out to the merchant via mail. When asked, I assist my manager with any tasks as needed and special projects. I processed return mail on a daily basis and reached out to merchants for correct mailing addresses and updated accounts as necessary. I also assisted with closing merchant accounts as requested by the merchant.
Imaging/Documentation Specialist
Patterson Pope
02.2014 - 08.2017
- Responsible for creating, organizing, and managing essential documents across an organization.
- Prep, Scan, and Index patient charts into data base for clients.
- Research missing records for clients.
Shift Leader
Travel Centers Of America
06.2013 - 11.2014
- Responsible for supervising three department areas. I managed breaks, stocked supplies as needed, provided customer service thru out each department by addressing customer complaint and issues and assisting customers in sales. I managed a $25,000.00 safe and was responsible for making drops and building each till with the proper amount of money for the next shift. I worked alongside my manger assisting her with various reports. Assisted drivers by setting them up for fuel using Fiscal system. I also processed incoming and outgoing Western Union transactions, weighed trucks using Cat Scales and was responsible for logging incoming fuel drops.
Bright Services
01.2014 - 01.2014
- Prep, Scan, and Index client records into a data base system for Patterson Pope.
Operations Specialist III
Wells Fargo Operations Center
05.1989 - 03.2013
- Responsible for entering and approving/rejecting brokerage accounts according to business rules for each line of business.
- Communicate effectively and efficiently with branches.
- Make updates as needed to brokerage accounts.
- Responsible for making sure accounts were processed correctly.
- Issue error(s) to associates and follow up to make sure accounts were corrected properly.
- Update QC spread sheets and reports. Responsible for guiding and directing associates with any questions regarding brokerage accounts.
- Participate in weekly meetings to enhance/improve business rules.
Education
High School - Business
Lord Botetourt High School
Daleville, VASkills
- Great Customer Service Skills
- Strong organization
- Vendor engagement
- Active listening
- Excellent communication
- Multitasking (use of dual monitors)
- Teamwork
- Reliability
- Detail-oriented
- Proficient in data entry
- 10 key
- Typing, Filing, Fax, Copier
- Knowledge of Microsoft Excel,Microsoft Word
- Outlook
- Quick leaner
- GRMS Software
- AS400
Timeline
Materials Expediter
Virginia Transformers Corporation
08.2023 - 12.2025
Materials Expediter
Voyant Beauty
04.2020 - 04.2023
Merchant Operations Specialist
First Citizens Bank
04.2018 - 04.2020
Merchant Operations Specialist
Robert Half Office Team
12.2017 - 04.2018
Imaging/Documentation Specialist
Patterson Pope
02.2014 - 08.2017
Bright Services
01.2014 - 01.2014
Shift Leader
Travel Centers Of America
06.2013 - 11.2014
Operations Specialist III
Wells Fargo Operations Center
05.1989 - 03.2013
High School - Business
Lord Botetourt High School