Michelle Steele
Peridot,USA
Summary
Organized, dedicated and ambitious person with potential, is qualified with exceptional attention to detail, and desire for learning and working closely with experienced people. I have the initiative to contribute to the success of a department. Offering over twenty five years of work experience in finance and audit revenue(s), seeking a position at with potential growth.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
27
27
years of professional experience
Work History
Convenience Store Supervisor
Apache Gold Casino
San Carlos, Az
01.2026 - Current
- Supervised daily operations of the convenience store at Apache Gold Casino.
- Managed inventory levels and restocked products to ensure availability and minimize stockouts.
- Trained staff on customer service and cash handling procedures.
- Resolved customer inquiries and complaints effectively and efficiently.
- Resolved customer complaints in a professional manner.
- Monitored sales trends to optimize product placement, enhancing customer experience and sales performance.
- Ensured compliance with health and safety regulations consistently.
- Maintained a safe working environment by monitoring employee behavior and enforcing safety rules.
- Ensured invoice accuracy to facilitate timely payment processing.
- Addressed personnel issues promptly to maintain team morale and adherence to company policy.
Accounts Payable
Apache Gold Casino Resort
San Carlos, Az
09.2012 - 05.2025
- Managed and processed the company’s financial obligations.
- Verified accuracy and completeness of invoices, entered them into accounting system, and ensured alignment with purchase orders to facilitate smooth transaction processing.
- Preparing checks, processing electronic payments, and ensuring payments are made on time and to the correct vendors.
- Responded to vendor inquiries, resolved payment issues, and supported internal staff to enhance communication and operational efficiency.
Income Auditor
Apache Gold Casino Resort
03.2007 - 05.2010
- Performs and has thorough knowledge of all aspects of the casino daily revenue to determine compliance with internal controls, gaming regulations, policies, and procedures.
- Reconciled cash collection with revenue records daily across all areas.
- Compare cash collections to slot machines meter reports daily, and investigate significant variances.
- Executed thorough audits of casino daily revenue to ensure compliance with internal controls, gaming regulations, policies, and procedures.
- Supported month-end closing activities by preparing necessary documentation and coordinating with relevant departments.
Cage Cashier/Vault Cashier/Supervisor
Apache Gold Casino Resort
San Carlos, Az
01.2000 - 03.2007
- Safeguards casino assets.
- Counts and verifies all cash/coin/chip/token and coupon transactions in the cage.
- Makes change for customers and exchange coin/chip/tokens for cash.
- Complies with federal cash reporting requirements.
- Provide courteous and efficient service to customers, resolving inquiries and handling complaints.
- Operate cash, credit card processing machines, and other equipment as needed.
Marketing Department
Apache Gold Casino Resort
01.2000 - 03.2007
- Drove revenue and built customer loyalty through various strategies, including attracting new players, retaining existing ones, and maximizing revenue through gaming, dining, and entertainment offerings.
- Coordinated bus reservations for patrons, ensuring timely transportation to and from destinations.
- Analyzed customer behavior, market trends, and competitive landscapes to inform marketing strategies.
- Ensured compliance with rules and regulations related to promotions, promoting responsible initiatives.
Education
High School -
San Carlos High School
San Carlos, ArizonaHaskell Indian Nations University
Lawrence, KansasSkills
- Critical Thinking
- Handling Pressure
- Leadership
- Problem Solving
- JD Edwards Accounting Software
- Insight Software
- 55 WPM Typing Speed
- Adaptability
- Inventory management
- Cash handling
- Revenue auditing
- Customer relations
- Team leadership
- Employee training
- Paperwork reconciliation
- Decision-making
Hobbies and Interests
- Beading
- Crafting
- Travel
- Spending time with family
Timeline
Convenience Store Supervisor
Apache Gold Casino
01.2026 - Current
Accounts Payable
Apache Gold Casino Resort
09.2012 - 05.2025
Income Auditor
Apache Gold Casino Resort
03.2007 - 05.2010
Cage Cashier/Vault Cashier/Supervisor
Apache Gold Casino Resort
01.2000 - 03.2007
Marketing Department
Apache Gold Casino Resort
01.2000 - 03.2007
High School -
San Carlos High School
Haskell Indian Nations University