Michelle Steeples
Plainville,IL
Summary
Dynamic sales associate with a proven track record at Sam's Club, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and relationship-building, while efficiently managing cash transactions. Recognized for reducing food waste and improving service flow as a Food Service Supervisor, demonstrating strong teamwork and time management skills.
Overview
39
39
years of professional experience
Work History
Sales Associate
Sams Club
Quincy, IL
07.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial aspects
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store .
Food Service Supervisor
Maid Rite
Quincy, IL
10.2004 - 07.2023
- Reduced food waste by implementing proper inventory tracking
- Established and managed team schedules and shift assignments.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Unit Supply Specialist (92Y)
US Army and National Guard
Ft Hood,tx , South Korea, Ft Hood Tx, Quincy I’ll
04.1986 - 12.1998
- Prepared comprehensive reports detailing inventory discrepancies or issues identified during routine inspections for submission to upper-level leadership teams.
- Ensured compliance with military regulations regarding the handling, storage, and disposal of hazardous materials, protecting personnel health and safety.
- Collaborated with other departments to optimize resource allocation, ensuring all units were adequately supplied for missions and training exercises.
- Conducted regular audits of supply storage areas, maintaining organization and minimizing loss or damage
- Demonstrated adaptability by quickly adjusting supply plans in response to changing mission requirements or unforeseen circumstances.
- Assisted with the transportation and distribution of resources during deployments, guaranteeing that all necessary supplies were readily available upon arrival at new locations.
- Maintained strict security protocols around sensitive equipment access points, safeguarding against potential theft or misuse by unauthorized individuals.
- Managed the procurement process to ensure timely acquisition of necessary supplies, supporting mission readiness and operational success.
- Coordinated logistical support for various military exercises, enabling seamless execution of training scenarios while maintaining accurate inventory levels.
Education
Certificate - Food Service Management
John Wood Community College
Quincy, ILCertificate - Para Professional
John Wood Community College
Quincy, IL07.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Awarded “Employee of the Month” in 2023.
- Received Volunteer of the Year from 3rd Corps USArmy 1998
- Received several awards from US Army and National Guard 1986-1998.
Timeline
Sales Associate
Sams Club
07.2023 - Current
Food Service Supervisor
Maid Rite
10.2004 - 07.2023
Unit Supply Specialist (92Y)
US Army and National Guard
04.1986 - 12.1998
Certificate - Food Service Management
John Wood Community College
Certificate - Para Professional
John Wood Community College