Michelle Steffin

Processing SY# request

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
• Increased staff morale, planning team-building activities that fostered positive work environment.

• Data Entry and Quotes request
• Cost Workbook preparation for Proposals Submittal to Amazon Submit New Project Emails to Sales Coordination department
• Project Managed Small Material Only projects.
• Reduced discrepancies between estimated costs and actual expenses through meticulous tracking of material orders and subcontractor agreements throughout the project lifecycle.
• Assisted in negotiating contracts with vendors, securing favorable pricing for materials and services.
• Aided in the development of standardized templates for proposal submissions, enhancing consistency across all bid documentation.
• Conducted site visits to gather information and data on project locations, infrastructures and conditions.
• Delivered consulting services to advise clients on cost-saving strategies and best practices.

• Process Work Order, close out in timely manner
• Collaborate with team, Managers, and other departments
• Heavy workload and deadlines Credit and rebills.
• Supported team members in their tasks, contributing to overall team success.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Enhanced team collaboration, sharing best practices for efficient processing techniques.
• Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
• Reduced errors with meticulous attention to detail and thorough review of documentation.
• Developed expertise in various processing systems for increased efficiency and accuracy.
• Managed multiple priorities simultaneously, maintaining organization even during peak periods.
• Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
• Coordinated with IT department to resolve technical issues impacting processing speeds.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Contributed to team success, consistently achieving call center performance metrics.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
• Cross-trained and provided backup support for organizational leadership.

• Played Young/Toddler Rose Wilder
• Bless All the Dear Children
• The Last Farewell