Michelle Stephens
Huffman,TX
Summary
I am a General Manager with over twenty years of HR experience in Recruiting, Management and hiring. A professional who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills and outstanding customer service.
I am currently seeking a part-time virtual chat or Customer Service Representative position.
Overview
18
18
years of professional experience
Work History
General Manager/Administrative Assistant
Art Z Glass Wholesale, Inc
Humble, TX
02.2016 - Current
- Monitor financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control and customer service.
- Assess employee performance and issued disciplinary notices.
- Draft internal announcements and sent them in a timely manner.
- Post open positions on company and social media websites.
- Organize files, developed spreadsheets, faxed reports and scan documents.
- Answer employee questions regarding payroll and resolve any issues.
- Manage all phases of recruitment, including defining hiring management needs and posting available positions.
On-Site Account Manager
Staffmark Temp Service
Port Arthur, TX
07.2007 - 12.2015
- Managed all phases of recruitment, including defining hiring management needs and posting available positions.
- Developed reports on employee headcount, monthly HR reports and quarterly training reports.
- Assisted management with presentations for business reviews and communications meetings.
- Assessed employee performance and issued disciplinary notices.
- Generated employee tracking reports each month.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Completed payroll processing from start to finish for more than 80 employees.
- Researched and recommended new sources for candidate recruiting. Drafted internal announcements and sent them in a timely manner.
- Thoroughly explained the employee handbook during new employee orientations.
- Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Posted open positions on company and social media websites.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Answered employee questions regarding payroll and insurance, resolved any issues.
HR Admin/ Recruiter
Horizon Offshore
Port Arthur, TX
11.2005 - 07.2007
- Conducted telephone and onsite exit interviews for all employees.
- Explained human resources policies and procedures to all employees.
- Selected and interviewed candidates for all available positions.
- Generated employee tracking reports each month.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Designed newemployee packages and sent them via mail and e-mail.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
- Created and managed more than 100 confidential personnel records.
- Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Staffed barges as needed for each job.
Education
GED -
Port Neches-Groves High School
Port Neches, TX02.1988
Some College (No Degree) - Accounting and Business Management
Lamar University
Port ArthurSkills
- Quicken
- Vendor Management
- PeopleSoft
- Workflow Planning
- Loss Prevention
- Business Administration
- Distribution Management
- Management Experience
- Recruiting and selection techniques
- Customer-service focused
- Background checks
Timeline
General Manager/Administrative Assistant
Art Z Glass Wholesale, Inc
02.2016 - Current
On-Site Account Manager
Staffmark Temp Service
07.2007 - 12.2015
HR Admin/ Recruiter
Horizon Offshore
11.2005 - 07.2007
GED -
Port Neches-Groves High School
Some College (No Degree) - Accounting and Business Management
Lamar University
Similar Profiles
Kimberly TuckerKimberly Tucker
Sales Associate at Benicia Art GlassSales Associate at Benicia Art Glass
John MillerJohn Miller
Owner at Allegheny Art GlassOwner at Allegheny Art Glass
Emery DoughertyEmery Dougherty
Glazier at Art Tech Glass CoGlazier at Art Tech Glass Co
Veronica LopezVeronica Lopez
Paraprofessional at New Caney High SchoolParaprofessional at New Caney High School
Faith DiehlsFaith Diehls
Second Grade Teacher at Crosby Elementary SchoolSecond Grade Teacher at Crosby Elementary School