Michelle Stephens
San Antonio
Summary
Accomplished US Army Dental Non-Commissioned Officer Instructor with a proven track record in strategic planning and public speaking. Demonstrated innovation in curriculum development and a commitment to excellence, significantly enhancing team performance and patient care. Skilled in cultural awareness and adept at fostering positive relationships, consistently achieving high levels of client satisfaction.
Overview
12
12
years of professional experience
Work History
US Army Dental Non-Commissioned Officer Instructor
DOD Military
05.2023 - Current
- Planned and implemented engaging lectures and activities for Sergeants and Staff Sergeants looking to promote to the next level.
- Devised, utilized and updated curricula and lesson plans for individual courses.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
US Army Oral Maxillofacial Surgery NCOIC
DOD Military
01.2022 - 04.2023
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Calmed nervous patients by speaking softly, answering questions, and providing compassionate care.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
US Army Human Resources
DOD Military
01.2020 - 12.2022
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
US Army Dental Hygienist
DOD Military
01.2016 - 12.2019
- Maintained accurate medical and dental records by documenting important patient data in CDA.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and tobacco precautions.
- Carried out advanced dental cleaning services.
- Improved and developed knowledge through continuing education courses and seminars.
US Army Dental Specialist
DOD Military
03.2013 - 01.2015
- Wrote detailed reports on health and status of personnel.
- Took x-rays and properly disposed of materials.
- Assisted doctor with x-rays, sterilization and patient preparation.
- Administered dental care to 6-8 personnel each day.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Created individualized treatment plans to maintain or restore oral health of patients.
Education
Associate of Science - Health Sciences
Purdue University
West Lafayette, IN09-2020
Skills
- Public speaking
- Reporting and documentation
- Cultural awareness
- Strategic planning
- Innovation and creativity
Timeline
US Army Dental Non-Commissioned Officer Instructor
DOD Military
05.2023 - Current
US Army Oral Maxillofacial Surgery NCOIC
DOD Military
01.2022 - 04.2023
US Army Human Resources
DOD Military
01.2020 - 12.2022
US Army Dental Hygienist
DOD Military
01.2016 - 12.2019
US Army Dental Specialist
DOD Military
03.2013 - 01.2015
Associate of Science - Health Sciences
Purdue University
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