Michelle Stephens
Executive Assistant
Clearfield,UT
Summary
Detail-oriented Administrative Professional delivering robust support to executives and teams. Manages complex schedules and coordinates high-level meetings with precision. Ensures confidentiality and handles sensitive information discreetly while providing exceptional customer service and problem-solving. Thrives in fast-paced environments while managing high-volume workloads.
Overview
31
31
years of professional experience
Work History
Sr. Director's Assistant
Pacific Gas and Electric Company
03.2005 - Current
- Assist Sr Directors and Directors in daily operations
- Collaborate with Sr. Directors, Directors, Managers, and their assistants to compile and distribute weekly/monthly reports
- Schedule meetings, manage emails, and prioritize calendars for Sr Directors, Directors, and Managers
- Manage payroll entries to ensure accurate employee payments
- Reconcile expense reports through Concur
- Work with vendors to coordinate invoice transactions and payments
- Work closely with Human Resources on various tasks
- Make travel arrangements
- Coordinate team building activities and plan off-site meetings
- Handle ad hoc requests, run reports
Customer Service Specialist
Wells Fargo Bank
01.2001 - 03.2005
- Provided first level technical and customer support for both internal and external customers, resolved navigational issues, and maintained accurate documentation for all cases from start to closure.
- Assisted with Personal Finance Web Collaboration QA testing through internet-based applications and browser compatibility testing.
- Verified customer and account eligibility by accessing Experian reports to enroll business customers for online banking, ensuring compliance and accuracy.
- Developed personalized solutions for customers, fostering long-term relationships and satisfaction.
Customer Service Specialist
The Associates
08.2000 - 01.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Collections / Retention Specialist
Providian Financial
10.1998 - 08.2000
- Developed customer engagement strategies to enhance retention rates.
- Collaborated with cross-functional teams to implement loyalty programs and initiatives.
- Analyzed customer feedback and behavior patterns to identify areas for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Collections / Customer Service Specialist
Citibank / AT&T Universal Card
04.1997 - 10.1998
- Delivered exceptional service by addressing account issues and providing tailored solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new staff on customer service protocols and company policies to enhance team performance.
Sales / Customer Service Specialist
Matrixx Marketing
02.1995 - 04.1997
- Cultivated strong customer relationships, enhancing satisfaction and encouraging repeat business.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Contributed to company growth by upselling additional products and services during support interactions.
Education
Master of Business Administration -
University of Phoenix
San Francisco, CA06-2008
Skills
Administrative coordination
Contract and vendor management
Executive support
Logistics and time management
Multitasking and organization
Problem solving
Project coordination
Team building and motivation
Timeline
Sr. Director's Assistant
Pacific Gas and Electric Company
03.2005 - Current
Customer Service Specialist
Wells Fargo Bank
01.2001 - 03.2005
Customer Service Specialist
The Associates
08.2000 - 01.2001
Collections / Retention Specialist
Providian Financial
10.1998 - 08.2000
Collections / Customer Service Specialist
Citibank / AT&T Universal Card
04.1997 - 10.1998
Sales / Customer Service Specialist
Matrixx Marketing
02.1995 - 04.1997
Master of Business Administration -
University of Phoenix