Michelle Stepney

• Collaborate with Enterprise, SMB, and Mid‑Market Sales teams to improve operational efficiency, validate revenue integrity, and enhance customer experience.
• Maintain comprehensive knowledge of Comcast Business Enterprise and Mid‑Market products, services, and promotional structures to support internal teams and customer‑facing inquiries.
• Utilize advanced proficiency in Salesforce, Orion, CSG, XM360, and other Comcast Business systems to drive accuracy and workflow efficiency.
• Perform detailed account audits, quality reviews, and policy research to support leadership decision‑making and ensure compliance.
• Improve sales forecasting accuracy by contributing to standardized forecasts, budgets, and performance projections.
• Lead the Employee Engagement Coalition program, coordinating timelines, communication, and deliverables across a four‑person project team.
• Support onboarding of CB OOF new hires by training them on systems, job aids, workflows, and product knowledge.
• Demonstrate strong communication skills through regular cross‑functional collaboration and customer interactions.
• Adapt quickly to new technologies, processes, and software applications to meet evolving business needs.
• Excel in fast‑paced environments by managing multiple priorities and consistently meeting tight deadlines.
• Apply strong organizational and time‑management skills to coordinate projects and maintain .

• Implemented effective marketing strategies to increase customer base.
• Negotiated contracts with vendors and suppliers to secure best prices.
• Identified areas of improvement within the organization and developed action plans accordingly.
• Resolved customer complaints quickly through attentive listening skills.
• Actively participated in budgeting processes to ensure optimal use of resources.
• Conducted regular audits of internal processes for compliance purposes.
• Analyzed market trends to identify potential opportunities for expansion.
• Implemented effective systems for tracking inventory levels and ordering supplies as needed.
• Monitored financial statements regularly to ensure accuracy in reporting results.
• Managed inventory levels and conducted market research in effort to stock latest inventory.
• Established relationships with vendors, suppliers, customers, and other stakeholders to create win-win scenarios for the company.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Estimated materials and labor required to complete various job duties.
• Organized weekly sales reports to track product success.
• Maintained up-to-date records of all transactions related to the business.
• Negotiated contracts with vendors to ensure cost effectiveness and quality standards were met.
• Developed new products and services that increased revenue by 15%.
• Created marketing campaigns to increase brand awareness and customer loyalty.
• Leveraged customer loyalty programs to increase sales and customer satisfaction.
• Analyzed market trends and performance data to identify new opportunities and improve sales.
• Successfully managed daily operations of a business, including human resources and financials.
• Established and maintained business relationships with local suppliers.
• Developed and implemented strategic initiatives to drive sales growth and profitability.
• Investigated and resolved customer complaints regarding quality or service.

• Built and ran social media campaigns, aligning with corporate brand strategy.
• Generated content ideas to engage target audiences and increase followers.
• Managed daily posts across social media platforms to increase Facebook, Twitter, and Instagram engagement.
• Provided training on best practices related to social media management.
• Analyzed data from various social media platforms to identify trends and insights to inform future campaigns.
• Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.
• Set regular social media benchmarks and goals using platform analytics to monitor progress of campaigns.
• Optimized social media accounts for SEO and usability.
• Collaborated with department members to build brand consistency in social media messages.

• Led cross-functional teams to deliver projects on time and within budget.
• Developed project plans, timelines, and resource allocation strategies.
• Implemented risk management protocols to identify and mitigate potential issues.
• Facilitated stakeholder meetings to ensure alignment on project objectives and progress.

• Managed timelines and budgets for renovation and resale projects valued $80K – $250K.
• Scheduled contractors, tracked milestones, and managed materials to maintain efficiency and
profitability.
• Coordinated permits, code compliance, and inspections to ensure regulatory adherence.
• Conducted market research for pricing and renovation planning to maximize ROI.
• Negotiated vendor contracts and material costs, reducing expenses by 10–20% per project.
• Built partnerships with agents, lenders, inspectors, and trades to streamline acquisition and sale
processes.