Michelle Stepper
Columbus,IN
Summary
Adept at enhancing customer satisfaction and streamlining quality assurance processes, my tenure at FirstCall Staffing Inc. showcased my ability to significantly reduce defect rates through meticulous inspection and problem-solving. Leveraging skills in task delegation and team motivation, I consistently deliver results that exceed employer expectations, embodying reliability and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Block Line/ Flow Team
Kelly Services (Cummins)
Columbus, IN
11.2023 - 02.2024
- Increased customer satisfaction with proactive communication and effective problem-solving techniques.
Quality Assurance Inspector
FirstCall Staffing Inc.
1876 Northwood Plaza Dr, Franklin Indiana 46131
07.2022 - 11.2022
- Kept detailed records of quality and imperfect products.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Supported continuous improvement initiatives by sharing best practices and contributing to process optimization efforts.
- Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
Food Delivery Driver
Uber Eats
Columbus IN.
02.2020 - 07.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Increased repeat business by providing friendly and professional service to customers.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Developed and maintained professional relations between customer, store personnel, and company.
Education
High School Diploma -
Alternative Learning System ALS
CLC PAGASA City Of Tayabas Quezon Philippines 432705.2024
Skills
- Task Delegation
- Team motivation
- Product Rotation
- Freight unloading
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Team Cooperation
- Goal-Driven
- Flexible Hours
- Safety and Cleanliness Standards
- Building Customer Loyalty
- Product Knowledge
Certification
- Certified TWI Institute Training Within Industry, Job Instructions Training November 3, 2017
- Certified SERVSAFE ANSI ACCREDITED Food Handler Cert.Number 5347302 Date issued: 11/11/2021 Expiration date: 11/11/2024
Timeline
Block Line/ Flow Team
Kelly Services (Cummins)
11.2023 - 02.2024
Quality Assurance Inspector
FirstCall Staffing Inc.
07.2022 - 11.2022
Food Delivery Driver
Uber Eats
02.2020 - 07.2022
High School Diploma -
Alternative Learning System ALS