Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Stevens

LIVERPOOL,PA

Overview

24
24
years of professional experience

Work History

Office & Accreditation Manager - Notary

Camp Hill Police Department
Camp Hill, PA
10.2021 - Current
  • Monitored call logs and recorded shift data into computer database.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Preparing and mailing departmental correspondence, oversee police report requests, document and ensure the proper distribution of monies for reports and fines.
  • Helps maintain the department's records management system to include criminal case files, juvenile files, arrest files, parking fines, parking permits, false alarm violations, house checks, Megan's Law Offenders, Solicitation permits, Abandoned vehicles.
  • Assist in retrieving and entering police data utilizing the Pennsylvania Crimes Information Center, MAGLOCLEN and Jnet.
  • Processes background checks. Completes incident reports and enters into cNET.
  • Enters house checks into cNET for officers to patrol.
  • Provide copies of reports requested via mail from OPM (run in AOPC, enter in cNET, and return completed forms)
  • Complete and document No Contact letters, Business Emergency Contacts.
  • Perform other police administrative and auxiliary tasks as assigned.
  • Reviews false alarms on a bi-weekly basis, sends letters for false alarms, provide information to Lieutenant for false alarms citations, send letters for fire company false alarms.
  • Booking packets-review and distribute, handle corrections, print arrest reports, and send to Magloclen monthly.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in the development and implementation of accreditation policies, procedures and standards.
  • Conducted periodic reviews of program operations to ensure compliance with accreditation requirements.
  • Maintains the PLEAC Accreditation.
  • Verified officers are following strict policies regarding our Accreditations.
  • Provided guidance to staff regarding accreditation processes, documentation, and reporting requirements.
  • Enters Court Hearings through Cumberland County Courts.
  • Raises money and donations for our community's National Night Out events, with over 1,000 people in attendance.
  • Organizes annual refresher courses for officers
  • Maintains website and social media crime tips.

CSS

Hampden Township Police Department
Mechanicsburg, Pennsylvania
02.2019 - 10.2021
  • Tracked call logs and shift data to enter into computer system.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Preparing and mailing departmental correspondence, oversee police report requests, document and ensure the proper distribution of monies for reports and fines.
  • Helps maintain the department's records management system to include criminal case files, juvenile files, arrest files, parking fines, parking permits, false alarm violations.
  • Assist in retrieving and entering police data utilizing the Pennsylvania Crimes Information Center, MAGLOCLEN and Jnet.
  • Processes background checks. Completes incident reports and enters into cNET.
  • Enters house checks into cNET and forwards to the Lieutenant.
  • Provide copies of reports requested via mail from OPM (run in AOPC, enter in cNET, and return completed forms)
  • Complete and document No Contact letters, Business Emergency Contacts.
  • Perform other police administrative and auxiliary tasks as assigned.
  • Reviews false alarms on a bi-weekly basis, sends letters for false alarms, provide information to Lieutenant for false alarms citations, send letters for fire company false alarms.
  • Booking packets-review and distribute, handle corrections, print arrest reports and send to Magloclen monthly.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted in the development and implementation of accreditation policies, procedures and standards.
  • Conducted periodic reviews of program operations to ensure compliance with accreditation requirements.
  • Provided guidance to staff regarding accreditation processes, documentation, and reporting requirements.

Co Owner Artistic Expressions Photography & Design

Artistic Expressions Photography & Design LLC
East Berlin & Dillsburg Studios, PENNSYLVANIA
03.2004 - 01.2020
  • Defined image requirements and planned photographic events.
  • Serves as a Wedding Coordinator to coordinate Weddings for their special day. So things go smoothly and in a timely fashion for their special moments of that day.
  • Monitored studio for adequate quantities of supplies.
  • Carefully maintained over $20,000 worth of studio equipment.
  • Explained price and package details to customers.
  • Boosted revenue, developed marketing strategies, solicited clients and closed sales.
  • Automated office operations to manage client correspondence and record tracking and data communications.
  • Collaborated with clients to guarantee satisfaction with photos.
  • Strengthened membership loyalty, executing flawless customer service and account management.
  • Photographed special events, including weddings, parties and school portraits.
  • Collaborated successfully with variety of personalities and work styles.
  • Met productivity quotas, managing workflow to meet demand.
  • Met with commission clients to discuss artistic preferences and ideas.
  • Worked with business owners to deliver polished final photos for their websites and commercial product photography.
  • Designed web pages, graphic elements, and infographics for email newsletters.
  • Maintained customer expectations with open consultations and frequent communication.
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Analyzed financial reports to identify areas of improvement in operations.
  • Established policies and procedures to ensure compliance with local, state, and federal regulations.

Customer Service Associate/Cobra Billing Accounts

Delta Dental Insurance
Mechanicsburg, Pennsylvania
08.2003 - 12.2005
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked under strict deadlines and responded to service requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing.
  • Cross trained and provided back-up for other customer service representatives when needed.

Account Representative

Members 1st
Mechanicsburg, PA
07.2000 - 09.2003
  • Provided excellent customer service to ensure client satisfaction.
  • Developed and maintained strong relationships with clients, vendors and colleagues.
  • Responded efficiently to customer queries and complaints to find solutions and diffuse tension.
  • Answered customers' questions and explained available services, such as accounts, bonds, and securities.
  • Provided customer service for an average of 80 plus calls per day, answering customer inquiries, solving problems and processing transactions.

Education

Advanced Photography - Photography

York College of Pennsylvania
York, PA
03.2006

High School Diploma -

York County School of Technology
York, PA
06.1995

Skills

  • Account verification and reconciliation
  • Marketing and sales
  • Customer care experience
  • Strong organizational skills
  • Listening skills
  • MS Windows
  • Excel
  • PowerPoint
  • JNET, Pennsylvania Justice Network
  • Pennsylvania Chiefs of Police Association
  • PowerDMS platform
  • PLEAC Compliance
  • Courteous demeanor
  • Energetic work attitude
  • Excellent communication skills
  • Strong client relations
  • Invoice processing
  • Policy Enforcement
  • Opening and closing procedures
  • Microsoft Office
  • Confidentiality
  • Meeting Coordination
  • Report Generation
  • Travel Arrangements
  • Records Maintenance
  • Multi-line phone system
  • Geographical knowledge
  • Decision-Making
  • Information Security
  • Rapid Needs Assessment
  • CPR and First Aid
  • Critical Thinking
  • Emergency Response Procedures
  • NCIC Database
  • Team Collaboration
  • Problem-solving abilities
  • Secure sensitive information
  • Supply Management
  • Workforce Management
  • Compliance Monitoring
  • Policy Development
  • Staff hiring
  • Vendor engagement
  • Expense Reporting
  • Bookkeeping
  • Technical Support
  • Policy and procedure modification
  • Credit and collections
  • Office management software
  • Adobe online fillable forms
  • Website management
  • Staff Training

References

cNETcNETTelebranch

Members 1st Credit Union

Lyndee Man

717-433-0962

Delta Dental Insurance

Lori Kuhn

717-887-5926

Artistic Expressions Photography & Design LLC..

Rodney Pabst

717-968-0628

Tasha Keller

717-817-4797

Allison Hart

717-599-2337

Timeline

Office & Accreditation Manager - Notary

Camp Hill Police Department
10.2021 - Current

CSS

Hampden Township Police Department
02.2019 - 10.2021

Co Owner Artistic Expressions Photography & Design

Artistic Expressions Photography & Design LLC
03.2004 - 01.2020

Customer Service Associate/Cobra Billing Accounts

Delta Dental Insurance
08.2003 - 12.2005

Account Representative

Members 1st
07.2000 - 09.2003

Advanced Photography - Photography

York College of Pennsylvania

High School Diploma -

York County School of Technology

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Michelle Stevens