Michelle Stickels
Rockford,IL
Summary
Dynamic Case Manager Specialist and Driver's Education Instructor with a proven track record at Aetna, a CVS Health, and Driver's Edge. Excelled in developing effective case management plans and enhancing driving skills, showcasing expertise in traffic laws and skill development. Demonstrated exceptional ability to foster student and client success, leveraging strong relationship-building and strategic problem-solving skills.
Overview
1
1
year of professional experience
Work History
Driver's Education Instructor
Driver's Edge
Belvidere, IL
12.2023 - Current
- Worked closely with on-the-road driver trainers regarding key driving points to emphasize capabilities and needs of individual students.
- Offered flexible work schedule to meet needs of students.
- Educated students on basic vehicle maintenance such as changing tires and checking oil level as well as electromechanical fundamentals of vehicle operation.
- Instructed students on safe driving techniques, such as maintaining a proper following distance, navigating intersections and avoiding distractions.
- Provided support to student drivers and promoted safety and law compliance.
Case Manager Specialist
Aetna, a CVS Health
Rockford, IL
11.2023 - Current
- Developed and maintained case management plans in accordance with agency policies and procedures.
- Conducted home visits to assess the safety of clients' living environments and provide support for their daily activities.
- Assessed and identified service delivery challenges and opportunities within local area.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Developed and maintained relationships with community resources and service providers.
- Identified potential barriers that could impede progress towards achieving desired outcomes while developing solutions to address them quickly and efficiently.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ05-2015
Skills
- State driving requirements
- Driver's license requirements
- Roadside safety instruction
- Skill development
- Traffic laws expertise
- Student records management
Timeline
Driver's Education Instructor
Driver's Edge
12.2023 - Current
Case Manager Specialist
Aetna, a CVS Health
11.2023 - Current
Bachelor of Science - Human Services
University of Phoenix
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