Michelle Stiffler
Boulder,CO
Summary
Experienced leader with strong focus on team collaboration and delivering results. Adept at managing operations, driving process improvements, and fostering positive work environment. Known for adaptability and reliability in meeting changing needs. Skilled in strategic planning, staff development, and performance management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager & Quality Control Specialist
The Flower Collective
04.2022 - Current
- Managed daily administrative work for orders up to $30,000 with invoices with tags using professional computer programs.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Ensured appropriate security measures were followed during money handling processes, safeguarding company assets effectively.
- Input data into computer programs and filing systems.
- Utilized computer programs to create invoices, letters and other documents.
Manager
Macagain
11.2021 - 04.2022
- Managed up to 1000 patients per day in high-stress Covid testing facilities.
- Accomplished multiple tasks within established timeframes.
- Ensured safe disposal of used materials according to regulatory standards thereby maintaining clean workspaces for both staff and patients alike.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care and support positive outcomes.
- Trained other workers in inspection and testing procedures.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Optimized inventory levels by analyzing demand patterns and adjusting purchasing plans accordingly, minimizing stockouts and excess inventory.
- Managed and motivated employees to be productive and engaged in work.
Lead Supervisor & Trainer
Clean Conscience
04.2021 - 11.2021
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
- Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.
- Delivered exceptional customer service by actively listening to client needs and providing prompt solutions or adjustments as needed.
- Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
Education
Medical Billing & Coding - Health Information Technology
Front Range Community College
Westminster, CO12-2024
Associate of Applied Science - Licensed Practical Nursing
Indian Hills Community College
Centerville, IA05-2012
Skills
- Team leadership
- Team supervision
- Time management
- Decision-making
- Problem-solving
- Quality control analysis
- Attention to detail
- Multitasking and organization
- Clear communication
- Administrative support functions
- Data entry
- Typing speed and accuracy
Accomplishments
- Supervised team of 14 staff members.
- Successfully restructured and implemented new policies and standard operating procedures for the production, packaging and distribution departments.
- Successfully trained our sister facility's new production team of 15 over the course of 3 days.
- Lowered our customer complaint rate from 23 to 8% over the course of 6 months.
Certification
- OSHA Certified
- Colorado Driver's License
- Medical Billing & Coding
Timeline
Department Manager & Quality Control Specialist
The Flower Collective
04.2022 - Current
Manager
Macagain
11.2021 - 04.2022
Lead Supervisor & Trainer
Clean Conscience
04.2021 - 11.2021
- OSHA Certified
- Colorado Driver's License
- Medical Billing & Coding
Medical Billing & Coding - Health Information Technology
Front Range Community College
Associate of Applied Science - Licensed Practical Nursing
Indian Hills Community College
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