MICHELLE STIRES
Brooksville,Fl
Summary
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards. Diligent with solid background in customer service operations. Successfully resolved customer issues and improved satisfaction levels through effective communication. Demonstrated excellent problem-solving and conflict resolution skills.
Overview
19
19
years of professional experience
Work History
CUSTOMER SERVICE EXECUTIVE
Promotions Plus
Tampa
03.2005 - 12.2023
- Built strong relationships with customers through active listening and effective communication
- Handled difficult customer situations with professionalism and composure while maintaining a positive attitude
- Utilized problem-solving skills to identify customer needs and provided tailored solutions
- Drafted professional emails in response to customer requests within agreed timeframes
- Monitored incoming calls from customers, responded promptly, transferred calls as required and followed up on callbacks
- Answered questions and educated customers regarding products and services
- Tracked customer feedback and reported any trends or issues to management team for further analysis
- Conducted outbound calls to follow up on customer queries or complaints
- Performed data entry tasks accurately and quickly to update customer information in the database
- Processed orders promptly using online ordering systems while ensuring accuracy at every step
- Coordinated with other departments such as logistics or sales teams in order to resolve escalated customer issues swiftly
- Attended regular meetings with department heads to discuss strategies for improving overall customer experience levels
- Developed comprehensive knowledge of company products, services, policies and procedures in order to assist customers efficiently
- Maintained accurate records of all conversations with customers for future reference purposes
- Provided continuous feedback on how to improve processes and customer satisfaction.
Education
Bachelor of Arts -
PHCC
PSkills
- Payment management
- Shipment tracking
- Company policy adherence
- Returns processing
- Computer skills
- Customer service
- Problem-solving abilities
- Understanding customer needs
- Troubleshooting
Timeline
CUSTOMER SERVICE EXECUTIVE
Promotions Plus
03.2005 - 12.2023
Bachelor of Arts -
PHCC
Similar Profiles
Amanda VaughnAmanda Vaughn
Shipping and Receiving Clerk at Promotions PlusShipping and Receiving Clerk at Promotions Plus
Rachel ThompsonRachel Thompson
Promotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush PromotionsPromotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush Promotions
BETHANY MCLAGANBETHANY MCLAGAN
Sales and Marketing Manager at Stirling PromotionsSales and Marketing Manager at Stirling Promotions
JUSTIN RAMOSJUSTIN RAMOS
Title Clerk at Tag Agency of PinellasTitle Clerk at Tag Agency of Pinellas
Rhonda SimpsonRhonda Simpson
Companion Caregiver at Reach One Love OneCompanion Caregiver at Reach One Love One