Michelle St John
Bellevue,NE
Summary
Knowledgeable and dedicated customer service professional with extensive experience, in various fields. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Housekeeper
Courtyard By Marriott
Lincoln, NE
05.2021 - 04.2022
- Cleaned and stocked guest rooms by replacing towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Verified cleanliness and organization of storage areas and carts.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Front Desk Receptionist
Nebraska Department Of Correctional Services
Lincoln, NE
11.2020 - 04.2021
- Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Processed reservations for conference rooms and NDCS vehicles.
- Kept accounts in balance and ran daily reports to verify mileage use.
- Scheduled interviews for all departments and completed the new hire packets.
Warehouse Associate
Nebraska Department Of Correctional Services
Lincoln, NE
06.2020 - 10.2020
- Prepared orders for PPE shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control on PPE, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Manually or mechanically loaded and unloaded materials from pallets, skids,
- Shipped PPE material and performed boxing, packing, labeling and preparation of related documents.
- Operated forklifts to transfer inventory to and from target destinations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests.
- Received letter accommodation from Governor Ricketts for handling, processing, and shipping over 770,000 pieces of Personal Protection Equipment.
Bartender Shift Manager
Smitty's Garage
Omaha, NE
02.2016 - 04.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Set up bar for operation, obtained cash bank and stocked service bar.
Skills
- Time Management
- Critical Thinking
- Customer Inquiry and Response
- Visitor and Customer Relations
- Call Transfers
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
Timeline
Housekeeper
Courtyard By Marriott
05.2021 - 04.2022
Front Desk Receptionist
Nebraska Department Of Correctional Services
11.2020 - 04.2021
Warehouse Associate
Nebraska Department Of Correctional Services
06.2020 - 10.2020
Bartender Shift Manager
Smitty's Garage
02.2016 - 04.2019
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