Michelle St John
Customer Service
Superior,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Support Specialist
Eastbay/Footlocker
04.2019 - Current
- Providing superior customer service over the phone to assist customers with questions or concerns onorders they've placed online, product availability, tracking assistance, VIP
- App related issues
- Efficiently customers information and conversation notes in electronic order database, also providingsupport to our Footlocker Retail store associates as they place orders for customers.
Shipping Warehouse Assistant
Cadre
05.2011 - 10.2011
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Shipping and Receiving Clerk/Customer Service Associate
Schulze'sLatex&Co
06.1998 - 06.2010
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Reviewed order data to verify transactions and shipping dates.
Education
Associate of Science - Cosmetology
04.2012
Associate of Arts - Business Administration
09.2004
High School Diploma -
05.1996
Skills
- Customer Feedback
- Payment Processing
- Customer Satisfaction
- Technical Support and Assistance
- Teamwork and Collaboration
- Problem-Solving
- MS Office
Timeline
Customer Support Specialist - Eastbay/Footlocker
04.2019 - Current
Shipping Warehouse Assistant - Cadre
05.2011 - 10.2011
Shipping and Receiving Clerk/Customer Service Associate - Schulze'sLatex&Co
06.1998 - 06.2010
Empire Beauty School - Associate of Science, Cosmetology
University of Phoenix - Associate of Arts, Business Administration
Manistique High School - High School Diploma,
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