Summary
Overview
Work History
Education
Skills
Timeline
Michelle St John

Michelle St John

Customer Service
Superior,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

25
25
years of professional experience

Work History

Customer Support Specialist

Eastbay/Footlocker
04.2019 - Current
  • Providing superior customer service over the phone to assist customers with questions or concerns onorders they've placed online, product availability, tracking assistance, VIP
  • App related issues
  • Efficiently customers information and conversation notes in electronic order database, also providingsupport to our Footlocker Retail store associates as they place orders for customers.

Shipping Warehouse Assistant

Cadre
Appleton, WI
05.2011 - 10.2011
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Shipping and Receiving Clerk/Customer Service Associate

Schulze'sLatex&Co
Manistique, MI
06.1998 - 06.2010
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Reviewed order data to verify transactions and shipping dates.

Education

Associate of Science - Cosmetology

Empire Beauty School, Appleton, WI
04.2012

Associate of Arts - Business Administration

University of Phoenix, Phoenix, AZ
09.2004

High School Diploma -

Manistique High School, Manistique, MI
05.1996

Skills

  • Customer Feedback
  • Payment Processing
  • Customer Satisfaction
  • Technical Support and Assistance
  • Teamwork and Collaboration
  • Problem-Solving
  • MS Office

Timeline

Customer Support Specialist - Eastbay/Footlocker
04.2019 - Current
Shipping Warehouse Assistant - Cadre
05.2011 - 10.2011
Shipping and Receiving Clerk/Customer Service Associate - Schulze'sLatex&Co
06.1998 - 06.2010
Empire Beauty School - Associate of Science, Cosmetology
University of Phoenix - Associate of Arts, Business Administration
Manistique High School - High School Diploma,
Michelle St JohnCustomer Service