Michelle Burketh
Canton
Summary
Top-notch professional at communicating with customers and employees to solve problems.
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1990
1990
years of post-secondary education
Work History
Customer Service Supervisor
Marc Glassman Inc.
Fairlawn
09.1997 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
North High School
Akron , OHSkills
Problem solving and assisting other employees when necessary and making sure the customer’s leave with a positive experience
Affiliations
I enjoy Scrapbooking and taking photos and making beaded jewelry.
References
References available upon request.
Timeline
Customer Service Supervisor
Marc Glassman Inc.
09.1997 - Current
North High School