Michelle Stokes Seniff
Wiyot Tribe Financial Department
Eureka,CA
1
Certification
29
years of professional experience
Goal-oriented finance professional with 20+ of solid foundation in financial analysis and reporting. Consistently contributes to optimization of financial processes, ensuring accuracy and efficiency. Valued for collaborative approach and ability to adapt to changing financial environments. Skills include financial software proficiency, data analysis, and teamwork.
Work History
Financial Technician
4 Months- Processed financial invoices and maintained accurate records to ensure compliance with budgeting and accounting standards.
- Organized and compiled necessary documentation, ensuring financial manager had access to all required information for audit facilitation.
- Facilitated timely production of weekly checks from accounts payable to ensure vendor statement accuracy.
- Introduced and trained in the following Software system, MIP Accounting Software Cloud & Basic, Microix Accounting Software.
- Executed scanning of all supporting documentation into designated accounts to ensure compliance with accounting policies and procedures.
- Utilized Word, Excel, and Adobe Acrobat to create, edit, and format documents efficiently.
- Operated office equipment including copier, printer, computer, and telephone to facilitate vendor service follow-up.
Accounting Clerk
2 Months- Processed invoices with attention to detail and accuracy to produce checks for Accounts Payable.
- Scanned invoices into the MIP Software to adhere to back-up per accounting policy and procedures.
- Organized filing of all Accounts Payable invoicing.
- Assisted Accounts Manager with tasks, when needed.
Patient Services Specialist
2 Years 1 Month- Under minimal supervision, I balanced scheduling for multi providers within Orthopedic Clinic. Assignment for the past year with a Trauma Surgical provider and team; four fracture care Surgical providers and a Sports Medicine provider.
- Daily scheduling function based upon EPIC DAR: check-in and check-out of patients. Maintain EPIC patient accounts accordingly.
- Respond to a team of six Medical Assistants through verbal communication, EPIC In Basket or telephone encounters.
- Fulfilled referral scheduling requests to enhance patient care efficiency.
- Multi-task patient phones calls through the Genesys software for scheduling, referral status, pharmacy or surgical concerns.
- I have trained multiple caregivers with general knowledge of Front Office EPIC scheduling basic Ortho standards.
- Development of a Orthopedic EXCEL workbook for caregivers scheduling assignments, Self Pay Estimate CPT coding, front office responsibilities.
- Adhere to Providence Policies and Standards
Receptionist/Scheduler
2 Years 11 Months- Daily retrieval of patient referrals from the clinic EMR file, faxed from External providers.
- Frequent direct phone contact with external referring provider offices for health medical information, imaging, insurance verification, various reports.
- Convey insurance information to patient for prompt copay- at time of service.
- Daily maintenance of WebPT software scheduling: new evaluations, reoccurring care, prompt care patients, and cancellations, under the core clinical team: Office Manager, Director, three Total Body Therapists, Sports Trainers, and a Massage therapist.
- Maintain Accounts Receivable with payment and daily reconciliation of quarterly reporting.
- General billing software: Therabill AR, WebPT Scheduling, Libre Office, and knowledge of various insurance online provider portals.
- HIPAA & PHI Compliant
- FULL TIME
Lead Financial Counselor
5 Years 4 Months- Structuring an EXCEL workbook to convey financial obligations for patients within various departments. Developed MS Outlook templates and electronic estimate spreadsheet to expedite issues for Internal and External staff follow up.
- Certified for Hospital Presumptive Emergency and assist patients with key components for the Department of Human Health Services Medi-cal application system.
- Authorization follow up for inpatient/outpatient/radiology procedures/diagnosis performed daily.
- Reconciliation of private pay and insurance account concerns through reporting software system.
- Acting as a resource for patient concerns for insurance issues: Coordination of benefits, Appeals, eligibility issues, Covered California application assignment.
- I am well versed with all Commercial, Medi-cal, VA, and Medicare insurances benefit plans, medical terminology, HIPAA, PHI, CPT & ICD10 diagnosis coding.
- FULL TIME 40+ HOURS
Fuels Coordinator
4 Years 4 Months- Accounts Receivable – Posting Fuel Bill Lading invoices, Review outstanding payments and follow through with collections; Posting Daily EFT for fuel sold to local fuel franchises.
- Daily update for projected pricing to cardlock fuel systems in county.
- Relief Support for Fuel Administrator’s position- remotely online to San Carlos Executive office. Provide Fuel analysis reports daily to company President.
- Adhered to Quarterly Bonus Reporting for all 15 station managers and assistants; locally owned to the presenting President, Controller, Human Resources representatives.
- Supervise Commercial Fuel Network – update pricing system to assigned stations within California Pacific Pride Card-lock system: oversee billing, cash receipts – posting payments, providing accurate information for reconciliation reporting to Controller/or Accounts manager; Maintain Quarterly Reporting for Controller/ Managing Member LLC (President).
- Full time
Claims Analyst-Medical & Dental
2 Years- Processed charge claims for multiple health plans – Blue Cross CALC CARE, SJHS health plan, PALCO medical & dental, Blue Lake Rancheria medical & dental, Trinidad medical & dental; Verified auto-adjudicated claims that were rejected from the health plan system. Reprocessed claims related to customer service issues.
Cost Containment Coordinator
5 Years 3 Months- Promoted to supervisor of hospital and physician bill negotiations between third party vendor and seven teams of claims analysts. Consisting of supervision of claims with the required timeframe, as negotiated; Line item review consists of line by line discounting of incidentals of hospital stay; Audit prep of claims with all required chart notes and imaging for onsite audit nurse. Secured results would be provided by email to requesting claims analyst for accurate processing.
- Implemented workflows for onsite claims analysts, satellite offices, and work at home claims analysts- to increase productivity; incentive development for a higher performance rate.
- Act as support for external and internal inquiries for hospital and physician bill review to onsite third party customer service representative.
- Database all qualified claims referrals for Visalia & Fresno claims center.
- Daily report maintenance of all open and closed reviews with results.
Claims Investigator Assistant
11 Months- Daily criteria review of flagged hospital or physician claims referrals, for potential fraud involvement. Adhere to maintenance of case files for claims investigator review, required accurate data entry, MS Excel reporting of case load reporting to CI. Utilizing DOS and ACCESS database software.
- Contact domestic and international providers for required medical records through various sources, fax, encrypted email, phone contact, correspondence.
- HIPAA & PHI Compliance followed on a daily basis.
- Conversion of foreign currency to US dollars for claims analyst processing.
- Act as support for priority inquires while CI was out of office.
- Knowledge of Kodak 35mm microfilm processing
- Promotion 06/1998
Education
Diploma - Business Major
Class 1988
Financial Institutions & Business Administration - Business Accounting, Financial Institutions
Skills
As a previous Financial administrator
I have accountability for the strategic development and operations maintenance for previous partnering employers. My leadership extends to structuring Financial Counseling with process improvements
for a proficient patient experience to scheduling patients
in multiple software platforms.
Bank reconciliation
Internal and external follow up with healthcare providers
insurance
and patients.
Verbal and written communication
General ledger maintenance
Accounts Payable
Accounts Receivable
Healthcare medical billing
Authorizations
Fuel Freight Invoicing
Multiple Software trained and executed: MIP Cloud & Basic
Microix
CPSI
Epic
DOS
TheraBill
WebPT
Libre Office
Word
Excel
Access
Fuel Freight Cardlock system.
Accomplishments
- Achieved outstanding award for banking skills at Mad River Hospital, through effectively assistance with banking for lead and reconciliation of various patient accounts. In turn was promoted as Lead Clinics biller for 4 various medical offices within the Mad River Hospital affiliates.
Certification
- Word Processing - Certifications 1988
- Department of Human and Health Hospital Presumptive Application -Certified 2018
Timeline
Financial Technician
Wiyot Tribe Financial Department
04.2026 - CurrentRead More
Accounting Clerk
Express Personnel Services
02.2026 - 04.2026Read More
Patient Services Specialist
Providence Ortho Harris
10.2022 - 11.2024Read More
Receptionist/Scheduler
Humboldt Hand and Foot Therapy
08.2019 - 07.2022Read More
Lead Financial Counselor
Mad River Community Hospital
03.2014 - 07.2019Read More
Fuels Coordinator
Humboldt/Peninsula Petroleum LLC
11.2009 - 03.2014Read More
Claims Analyst-Medical & Dental
Humboldt Del Norte Foundation-IPA
09.2005 - 09.2007Read More
Cost Containment Coordinator
06.1998 - 09.2003Read More
Claims Investigator Assistant
Connecticut General Life Insurance-CIGNA
07.1997 - 06.1998Read More
Golden West High School
Diploma from Business Major
Read More
Tulare Vocational Education
Financial Institutions & Business Administration from Business Accounting, Financial Institutions
Read More