Michelle Strickland

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Processing of payroll including calculating, tracking and distributing employee pay, checking timesheets, entering data and ensuring all data is accurate

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed customer accounts including processing payments

• Oversaw office inventory activities by ordering and

requisitions and stocking and shipment receiving.

• Ensured accuracy of employee time and benefits to process payroll
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Managed daily administrative tasks to ensure smooth operations within the medical office environment.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Assisted in developing educational materials that helped patients better understand their allergies and treatment options.
• Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
• Provided training for new staff members on proper skin test administration techniques, ensuring consistent service delivery across the clinic.
• Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.