Michelle Strickland
Fort Thomas,KY
Summary
Resourceful professional specializing in web content creation and administrative support. Proven track record in producing engaging, SEO-optimized content with a strong background in office management. Expertise in team coordination and schedule management, ensuring high service standards in both administrative and clinical settings. Committed to enhancing workflows and improving patient experiences through effective use of digital tools.
Overview
17
17
years of professional experience
Work History
Web Content Writer
Main Street Marketing
Fort Thomas , KY
11.2024 - Current
- Curated relevant content for weekly newsletters, driving subscriber growth.
- Optimized content for search engines (SEO) to increase visibility and traffic.
- Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.
- Developed content for website pages, blog posts, and social media accounts.
Office Manager
Caribee Boat Sales & Marina
Islamorada, FL
02.2022 - 11.2024
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Managed office inventory and placed new supply orders.
- Coded and entered daily invoices with in-house accounting software.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized company events including holiday parties, team building activities .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Created and managed budgets for travel, training, and team-building activities.
Customer Service Representative
Florida Keys Aquaduct
Tavernier, FL
07.2020 - 02.2022
- Developed positive relationships with customers through friendly interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
Office Manager & Certified Medical Assistant
Ear Nose & Throat Specialists
Frankfort , KY
09.2008 - 06.2019
- Managed, scheduled and coordinated office functions and activities for employees.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
- Administered payroll and maintained proper documentation of employee personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Supervised staff members, organized schedules and delegated tasks.
- Interpreted and communicated work procedures and company policies to staff.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Responded to patient callbacks and phone-in prescription refill requests.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Education
Some College (No Degree) - Medical Assisting
Institute of Medical And Dental Technology
CincinnatiSkills
- Research skills
- Editing and proofreading
- Creative thinking
- Originality and creativity
- Reliability
- Payroll administration
- Team building
- Employee training
- Customer service
- Data entry
- Event coordination
- Financial accounting
- Customer relationship management
- Hiring and training
- Staff development
- Performance tracking and evaluation
- Recruitment and hiring
- Performance management
- HIPAA compliance
- Medical office administration
Timeline
Web Content Writer
Main Street Marketing
11.2024 - Current
Office Manager
Caribee Boat Sales & Marina
02.2022 - 11.2024
Customer Service Representative
Florida Keys Aquaduct
07.2020 - 02.2022
Office Manager & Certified Medical Assistant
Ear Nose & Throat Specialists
09.2008 - 06.2019
Some College (No Degree) - Medical Assisting
Institute of Medical And Dental Technology
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