Michelle Stringfield
Shift supervisor
Dumfries,VA
Summary
Experienced Motivated self starter with over five years of experience in customer service . Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Eager and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Shift Supervisor
Vagerio Llc Dunkin
Dumfries , VA
08.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Sortation Associate
Amazon
Manassas, VA
07.2021 - 08.2021
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained high-level work standard achieving Number% accuracy sorting and processing.
- Lifted Number+ pounds using safety lifting belt.
Assistant Manager
Volunteer Food Concepts
Knoxville, TN
01.2020 - 10.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Compiled financial data to comply with budget.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Package Handler
FedEx:Ground
Knoxville, TN
10.2020 - 04.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Assembled, sealed and loaded packages into correct trucks.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
Shift Leader
Bluemont Group Llc
Knoxville, TN
03.2018 - 12.2019
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Lifeguard
Aquatics
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Checked pool and surrounding areas for hazardous conditions.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Receptionist
Top Dogg Tattoos
District Heights, MD
09.2005 - 12.2010
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Hsd -
Greene Central High School
Snow Hill, NC 06.1995 - 03.1999
Psychology
Coursea
Online 01.2021 - Current
Skills
First Aid and CPR
undefinedCertification
Servsafe
Timeline
Servsafe
12-2021
Shift Supervisor
Vagerio Llc Dunkin
08.2021 - Current
Sortation Associate
Amazon
07.2021 - 08.2021
Psychology
Coursea
01.2021 - Current
Package Handler
FedEx:Ground
10.2020 - 04.2021
Assistant Manager
Volunteer Food Concepts
01.2020 - 10.2020
Shift Leader
Bluemont Group Llc
03.2018 - 12.2019
Receptionist
Top Dogg Tattoos
09.2005 - 12.2010
Hsd -
Greene Central High School
06.1995 - 03.1999
Lifeguard
Aquatics
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