Michelle Strully
Howell,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist /Administrative Assistant
Sunny Days Inc.
12.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered multi-lined central corporate telephone system and directed calls accordingly.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff, Directors & Officers with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Realtor Associate
EXp Realty, LLC
04.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Realtor Associate
Keller Williams Realty - West Monmouth
02.2017 - 04.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Presented purchase offers to sellers for consideration.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market analysis to identify opportunities for investors.
Executive Assistant / Office Manager
Meo Wealth Management, LLC
12.2007 - 10.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared and executed annuity trade applications in both retirement and non-retirement products as well as real estate investment trusts
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for office principals.
- Managed FINRA compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
- Used industry expertise, customer service skills and analytical nature to resolve client concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance, computer programs and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJSkills
- Microsoft Office 365
- Data Entry Documentation
- Social Media Updating
- Customer Service
- Google Docs
- Scheduling
- Coaching and Mentoring
- Work Well Independently
- Conflict De-Escalation
- Staff Hiring and Retention
- MLS Updating
- Critical Thinking
Timeline
Realtor Associate
EXp Realty, LLC
04.2023 - Current
Realtor Associate
Keller Williams Realty - West Monmouth
02.2017 - 04.2023
Front Desk Receptionist /Administrative Assistant
Sunny Days Inc.
12.2016 - Current
Executive Assistant / Office Manager
Meo Wealth Management, LLC
12.2007 - 10.2015
High School Diploma -
Northern Burlington County Regional High School
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