Michelle Stubblefield

• Develop trusting professional relationships with clients while working closely to plan and execute interior design goals for their homes
• Coordinate decor for a variety of design styles, specifically industrial, rustic and coastal
• Create and present color boards and proposals to accurately demonstrate design concepts, layout and scale
• Schedule vendor deliveries with minimal interruption to client schedules
• Stay within customer budget to execute desired design goal
• Add on sales after initial installation by providing accessories and multiple in-home visits.

• Cold calling businesses and setting up appointments to meet in person
• Maintained relationship with old accounts while trying to open up new accounts
• Meeting the buyers
• Demonstrating value added services and closing the sale
• Consistently met goals, and other responsibilities given to me
• Good Communication Skills
• Proven track record of success
• Ranked 3 out of 42 reps to receive award in 2018 for gaining positive churn in territory
• Maintained two largest accounts in South Georgia
• Built Long-Term Relationships with Customers
• Work with inside sales team to assure customers receive proper service.

• Independent contributor role, responsible for account management and new business development in assigned territory (Louisiana, Mississippi, Florida, and Alabama)
• Builds and maintains strong professional relationships with vendors, customers, and colleagues at all levels
• Provides excellent customer service and follow-up
• Oversees and is responsible for all sales and customer service activities associated with assigned accounts; Works with inside sales and service center staff on customer quotations and proposals
• Stays informed on industry trends, competitors, and market developments; identifies additional opportunities to increase overall sales, profitability, and company growth
• Notable Accomplishments: Have successfully opened 60+ new customer accounts since May 2015.

• Served as the internal account coordinator for assigned accounts; Tasked with developing new accounts and implementing plans for growth in existing accounts
• Effectively used consultative selling and closing skills
• Provided customer quotes and follow up
• Input order entry and initiate the sales and distribution process
• Inventory management
• Ensure delivery of customer material on a timely basis and with the highest level of quality customer service
• Develop and maintain product and industry knowledge, Continually provide feedback on sales opportunities to District Manager and outside sales team
• Assist other inside sales reps in the development and maintenance of their assigned accounts, as needed
• Notable Accomplishments: Within the first 6 months of employment, was named as being among the top 5 salespeople in the District, and top 3 in the region
• Consistently met and/or exceeded sales goals
• Completed numerous hours on specialty product training via MSCI, to include stainless, carbon, and aluminum products, in addition to DOM tubing
• Helped coordinate an outcall program where each inside sales person made daily outcalls to customers who had large jobs out to bid to make sure that we received updates on when those jobs were to become buys, and when we could expect purchase orders; Won the business of several new accounts as a result of the coordinated effort of our inside sales team.

• Generated new accounts by using a nationwide prospect and lead management program that the company used to provide account managers with contact information to help grow the business
• Made a minimum of ten contacts daily to inform existing and possible new clientele with updated pricing information on future projects
• Provided customer service to contractors and their customers by helping to make selections on materials to use on current and future projects
• Implemented measuring take offs using blueprints of commercial and residential spaces to quote amount of materials needed for projects
• Estimated those jobs and executed by turning those estimates into sales for the company
• Planned special events for the company such as business after hours with the Homebuilders Association, 'Thank you' luncheons for clients at the office, and/or setting up and being in charge of booths at various trade shows in our local area
• Notable Accomplishments: Had the leading sales record in the territory beginning 30 days after hire date through time of departure
• Met and/or exceeded sales goals each quarter with written and delivered sales; increased sales numbers by up to 25% starting in September during the first year of employment, and continued to take that number on an upward incline with every month's sales projections.

• Responsible for generating new relationships with builders, project engineers, and architects via cold calling efforts and timely/responsive customer service; consistently met and/or exceeded sales goals
• Directly assisted owner of company with advertising and decision making regarding products to display and promote; successfully increased sales by creating new visual displays, focusing on product placement and innovative style
• Maintained constant customer service, product knowledge, and application of said products; worked with customers and other designers regarding decisions for ongoing projects
• Trained and assisted new employees to help them achieve their sales goals.

• Responsible for all sales and business operations; made cold calls to business and leveraged industry connections to generate new business
• Worked directly with architects by providing input regarding decisions on current projects; made multiple decisions with and for clients during their projects of building and various remodeling jobs
• Worked strictly within the budgets laid out by customers and project engineers/architects
• Maintained successful relationships in the industry to incur pleasant working conditions and strong ties to the community.

• Developed and maintained new relationships with vendors to promote and sell multiple product lines
• Made cold calls to business and builders to generate new relationships; worked directly with new and existing customers during the process of building and various remodeling
• Assisted owner of company on buying trips to make selections of new product lines
• Successfully maintained 100% customer service satisfaction by continually follow-up after the project was complete.

• Implemented best practices that improved overall team productivity within the field account manager role.
• Negotiated contract terms and pricing to secure profitable deals for both parties involved.
• Delivered impactful product presentations, engaging prospective clients with relevant information.
• Participated in industry events and conferences to stay current on market trends while promoting company offerings.
• Secured sales to achieve yearly goals as a sales consultant for emerging industries and markets to include prospecting new accounts, retaining existing accounts, and increasing opportunities with existing customers.

Job Summary

Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers in core and emerging industries and markets to meet current climate needs.

• Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
• Enhanced customer experience by delivering timely updates on order status, product availability, or potential delays.
• Served as the primary point of contact for customers, addressing concerns promptly and fostering loyalty within the account base.
• Analyzed client needs, recommending appropriate products and services to maximize value.
• Developed strong rapport with customers through active listening skills and genuine interest in their success.
• Established long-term client relationships through consistent communication and proactive problemsolving.
• Exceeded sales targets by implementing effective territory management strategies and leveraging industry expertise.