Michelle Sturgill
Orient,Ohio
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Bar Manager
Dough Boyz Pizza & Subs
Commercial Point, OH
03.2019 - 08.2024
- Developed and implemented bartender training programs, policies and procedures.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reorganized bar stations to streamline service flow.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Restocked beer and liquor regularly and after special events.
- Trained new employees to perform duties.
- Implemented strategies designed to increase revenue through upselling techniques.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Poured wine, beer and cocktails for patrons.
- Explained goals and expectations required of trainees.
- Assisted with planning special events such as wine tastings or cocktail parties.
Retail Sales Associate
Christopher's Boutique Of Circleville
Circleville, OH
08.2017 - 06.2020
- Addressed customer questions and concerns regarding products and services.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Stocked shelves with merchandise according to company standards.
- Used product knowledge to suggest items to match client needs.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Organized displays to attract customers and promote sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted customers upon entering the store and provided assistance.
- Handled returns and exchanges according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Computed purchases and received and processed cash or credit payment.
- Tracked inventory levels throughout the day and restocked items as needed.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Grand Valley High School
Orwell05-1994
Skills
- Responsible alcohol service
- Performance monitoring
- ServSafe compliance
- Bar management
- Training and mentoring
- Decision-making
- Marketing and sales experience
- Vendor relationship management
- Cash handling
- Promotional strategies
- Strategic planning
- Hospitality and accommodation
- Upselling techniques
- Clear communication
- Relationship building
- Safety awareness
- Customer service
- Inventory management
- Health and safety
- Marketing plan development
- Event planning
- Organizational growth
- Product ordering knowledge
- Shift scheduling
- Supply ordering
- Quality control
- Wine and liquor expertise
- Event coordination
- Bar staff supervision
- Cocktail preparation knowledge
- Menu updating
- Inventory control
- Workplace safety protocols
- Bar promotional planning
- Customer relations
- Sales promotion
- Beverage making
Affiliations
With a cheerful and outgoing personality, I am deeply committed to my family and derive great pleasure from sharing experience with them. Additionally,I teach line dancing at the South Bloomfield VFW and enjoy socializing with friends.
References
References available upon request.
Timeline
Bar Manager
Dough Boyz Pizza & Subs
03.2019 - 08.2024
Retail Sales Associate
Christopher's Boutique Of Circleville
08.2017 - 06.2020
High School Diploma -
Grand Valley High School
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