Michelle Suleymanova
Forest Hills,NY
Summary
Interested in obtaining a position with a company that will provide opportunities of growth and will allow development of skills to fulfill the company’s mission.
Overview
4
4
years of professional experience
Work History
Front Office Assistant/ Office Manager
Quontic Bank
Rockefeller Center, New York
01.2022 - Current
- Worked directly with the Chief of Staff & the Admin Support manager on tasks and projects
- Acted as point of contact for vendor collaboration for contracted services
- Worked with building's security/ property manager to insure that certain vendors attained access to building and loading dock
- Prepared Expense reports for Employees & Executives
- Trained new-hires on office procedures and to better service customers, as well as to maintain organized structure
- Sorted & disbursed mail to correct departments
- Created shipping labels, shipped packages, important documents/ boxes, and processed equipment returns
- Used programs such as Cloudgate to add visitors to building security, and Angus, to create work-related ticket requests such as creating ID's/ replacement ID's for employees and etc...
- Reviewed & uploaded invoices to a program named Banktel
Dispute Analyst
The Better Business Bureau
New York, NY
09.2021 - 12.2021
- Created Progress Summary Reports to summarize days work regarding specific cases
- Analyzed which complaints by consumers could be processed, and phoned both consumers and businesses to mediate desired outcome/ and or receive clarification from either sides
- Relayed rejection responses from consumers to specified businesses and vice versa
- Noted/ added new or additional information from consumers from or to businesses, and closed out necessary complaints that were out of BBB's scope
Data Entry Specialist
Policy Genius
New York , NY
03.2021 - 09.2021
- Learned in-depth process with CRM (customer relationship management) software to manage large amounts of data
- Provided clients with Home and Auto insurance estimates, and followed up with clients regarding insurance interest via phone, e-mail, text
- Calculated financial risks and profits for new clients and returning clients
- Assisted sales agents in scheduling anointments and closing out cases
College Assistant/ Student Ambassador
Queensborough Community College
Bayside, NY
08.2019 - 06.2020
- Organized and supervised onboarding procedures for incoming freshman, supporting their transition into university life for the Fall & Spring semesters
- Built personal relationships with guests to promote positive experiences
- Interacted with university and prospective students during coordinated tours, answering questions and providing insight
- Performed routine clerical work and provided valuable information about student resources
Data Entry Clerk/ No Fault/ Worker's Comp
Citi Medical
Rego Park, NY
01.2017 - 06.2017
- Dealt with Worker’s Compensation, No-fault cases, and verifications
- Called and confirmed insurances and adjusters
- Opened, sorted, and organized mail
- Verified accuracy and validity of data entered in databases
Server/ Bartender/ Hostess
Catering
Long Island, NY
06.2016 - 06.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Established interaction with guests by serving hors d’oeuvres, entrees, and taking drink orders
- Prepared beverages, and accompanied guests to their tables
Education
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2022
Dispute Resolution Certificate -
John Jay College of Criminal Justice of The City University of New York
New York, NY12.2021
Associate of Science - Criminal Justice
Queensborough Community College of The City University of New York
Bayside, NY08.2020
Skills
- Leadership
- Ability to troubleshoot problems
- Fast learner and ability to multitask
- Strong communication skills
- Fluency in English/ Russian
- Conversational in Spanish
- Microsoft Word/ Powerpoint
- Fast learner
- Team player
Timeline
Front Office Assistant/ Office Manager
Quontic Bank
01.2022 - Current
Dispute Analyst
The Better Business Bureau
09.2021 - 12.2021
Data Entry Specialist
Policy Genius
03.2021 - 09.2021
College Assistant/ Student Ambassador
Queensborough Community College
08.2019 - 06.2020
Data Entry Clerk/ No Fault/ Worker's Comp
Citi Medical
01.2017 - 06.2017
Server/ Bartender/ Hostess
Catering
06.2016 - 06.2017
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Dispute Resolution Certificate -
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Queensborough Community College of The City University of New York
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