Michelle Clover
Champlin,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Service Manger
Mauer Main Chevrolet
02.2020 - Current
- Met with customers to discuss service needs and offer available
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Automotive Service Advisor
Main Motor
03.2013 - 02.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed process improvements to enhance overall delivery of service.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
Assistant Service Operations Manager
Morries
01.1995 - 08.2016
- Cashier
- Service Advisor
- Assistant Service Manager
Automotive Service Advisor
North County Ford
08.2006 - 03.2013
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed process improvements to enhance overall delivery of service.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Graduated -
Park Center Ib World School
Brooklyn Park, MN06.1995
Skills
- Time Management
- Client Retention Strategies
- Employee Coaching and Mentoring
- Crew Leadership
- Revenue Generation
- Goal-Oriented
- Multitasking and Organization
- Team Collaboration and Leadership
- Team Development
Timeline
Service Manger
Mauer Main Chevrolet
02.2020 - Current
Automotive Service Advisor
Main Motor
03.2013 - 02.2020
Automotive Service Advisor
North County Ford
08.2006 - 03.2013
Assistant Service Operations Manager
Morries
01.1995 - 08.2016
Graduated -
Park Center Ib World School
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