Michelle Summer
North Liberty,IA
Summary
Highly skilled in quality control systems management with experience across various manufacturing sectors. Possess deep understanding of compliance standards, process optimization, and risk management strategies. Demonstrated ability to lead teams towards achieving consistent product quality and operational efficiency. Improved system processes and documentation, resulting in enhanced product reliability and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Quality Supervisor
Alpla
06.2026 - Current
- Oversee quality on highest production line at the facility that accounts for 60% of all volume
- Facilitated quality department operations to improve collaboration among 10 team members in Stretch Blow Molding and Injection Molding facility.
- Create COAs for multiple customers for each lot produced in our Stretch Blow Molding.
- Evaluate PDS samples for every lot and ship accordingly
- Support in resolving customer complaints across various customers through detailed analysis and effective communication utilizing root cause analysis.
Quality Manager
Quantum Plastics
02.2019 - Current
- As the Quality Manager I am over two plants for a 24/7 injection molding facility. We support over 12 customers. I have a team of 13 direct reports, with two of them being exempt. Tracked each customer’s expected KPIs including PPM. Customer work ranges from refrigeration to recreational vehicles.
- Overseen locations Quality Management System
- Developed Control Plans, PFMEAs, PPAPs, and FAIs for customer approval, ensuring compliance with quality standards.
- Supported in creating culture that builds quality into the process which resulted in 90% PPM decline over the first year. The improved quality resulted in new awards increasing site revenue by 30%.
- Led meetings addressing internal and external customer complaints, utilizing Root Cause Analysis and 8Ds to identify gaps and drive continuous improvement.
- Directed immediate containment actions, establishing sorts internally and externally. Support sorts at customer locations to ensure the customer has zero production impact.
- Monitor and implement ISO documentation, internal and external audits for the yearly ISO 9001-2015 Certification. Lead new customer internal audits. Document Control for Work Instructions and Procedures for each department.
- Coordinated KPIs for each department, conducting monthly follow-up meetings to track progress and facilitate accountability.
- Managed customer and supplier audits.
Quality Technician
Lean Cor
08.2013 - Current
- Resolved quality defects reported by customers from in-house and supplier materials.
- Partnered with customers to troubleshoot and resolve quality issues affecting production.
- Collaborated with suppliers to address quality defects and resolve issues.
- Organized and conducted quality sorts to identify and isolate defective materials.
- Facilitated disposal of defective products by coordinating with approved vendors.
Quality Manager
Plastic Products Company - West Branch
11.2021 - 04.2022
- As the Quality Manager I was over one facility that was a 24/5 injection molding operation. We supported one main customer. I have a team of 7 direct reports. Managed external and internal PPM for sites.
- Led quality control initiatives, achieving compliance with industry standards.
- Managed containment processes, ensuring compliance with 24-hour deadlines at PPC and Whirlpool.
- Completing 8 D’s when issued, including 3 by 5’s and 4M +1D for root cause analysis and corrective actions.
- Leading the quality team with improvements that could be implemented to help the operation.
- Coordinated internal audit across PPC facilities, enhancing collaboration and quality assurance.
Production Control Assistant
Quantum Plastics
10.2018 - 02.2019
- Order material from suppliers for production and set schedules for Goodwill assembly line to make production for Whirlpool
- Executed cycle counts and adjusted inventory to maintain accurate stock levels.
- Compiled and distributed shift reports to team for daily performance reviews.
Team Lead
Lean Cor
04.2013 - 01.2015
- Trained and taught new operators on processes, standard work, and 5S to ensure compliance and operational efficiency.
- Managed 3 production lines and 19 sequencing cells by strategically placing operators to maximize production output.
- Maintained daily communication with customers and planners to assist in counting parts, placing order quantities, and resolving operational and inbound receiving issues.
Education
Bachelors Degree - Psychology
Purdue Global University
12-2018
Associate Degree - Science
Kirkwood Community College
Cedar Rapids, IA08-2012
Associate Degree - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA12-2011
Skills
- Quality systems
- ISO standards
- ISO documentation
- Root cause analysis
- Corrective action plans
- Quality processes
- Complaint resolution
- Quality planning
- SAP
- DTR
- CAQ
- Team leadership
- Client management
- Effective communication
Timeline
Quality Supervisor
Alpla
06.2026 - Current
Quality Manager
Plastic Products Company - West Branch
11.2021 - 04.2022
Quality Manager
Quantum Plastics
02.2019 - Current
Production Control Assistant
Quantum Plastics
10.2018 - 02.2019
Quality Technician
Lean Cor
08.2013 - Current
Team Lead
Lean Cor
04.2013 - 01.2015
Bachelors Degree - Psychology
Purdue Global University
Associate Degree - Science
Kirkwood Community College
Associate Degree - Liberal Arts
Kirkwood Community College