Michelle Sungalu
Coeur D' Alene,ID
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America, Coeur D’ Alene
Coeur D’ Alene
11.2019 - Current
- Build and maintain strong client relationships
- Assist customers with account management, loans, and a wide range of financial products
- Identify client needs and recommend appropriate services to support their financial goals
- Manage and balance branch vault, ensuring accuracy and compliance with security procedures
- Supply and monitor cash flow for the branch and multiple ATMs
- Supervise and support associates, ensuring adherence to policies and efficient daily operation
- Deliver high-quality customer service in a fast-paced environment while training new associates
- “Executed supervisor overrides for high-value or exception transactions, ensuring accuracy and compliance
Debt Collector
Alliance Data, Coeur D’ Alene
Coeur D’ Alene
08.2015 - 09.2019
- Contacted customers to resolve outstanding debts and negotiate payment arrangements
- Handled sensitive financial conversations with professionalism and empathy
- Met or exceeded collection targets through effective communication and problem-solving
- Documented account activity accurately and maintained detailed records
- Consistently managed a high volume of collection calls, negotiating payment solutions and resolving delinquent accounts in compliance with regulations
- Consistently met or exceeded monthly collection targets
- Provided onboarding and training support for new employees
Education
Diploma -
Wallace High School
Wallace, ID05-2009
Skills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Community relations
- Employee motivation
- Loss prevention
- Teamwork and collaboration
- Attention to detail
Timeline
Relationship Banker
Bank of America, Coeur D’ Alene
11.2019 - Current
Debt Collector
Alliance Data, Coeur D’ Alene
08.2015 - 09.2019
Diploma -
Wallace High School