Michelle Sur
Henderson,NV
Summary
Experienced with inventory control, warehouse operations, and stock management. Utilizes efficient processes to ensure accurate inventory levels and timely order fulfillment. Track record of effective communication and teamwork in fast-paced environments. Excelled in cycle counting and fostering teamwork, significantly enhancing operational efficiency. Known for exceptional attention to detail and the ability to meet tight deadlines. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
13
13
years of professional experience
Work History
Warehouse Inventory Specialist
CVS Specialty Pharmacy
05.2023 - Current
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
- Maintained clear communication with fellow team members, ensuring smooth operations throughout each shift.
- Performed data entry and completed proper paperwork.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized pallet truck to load, unload, transport and store goods.
- Moved materials to and from designated areas using hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
- Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
Personal Shopper
Walmart
06.2022 - 01.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined goals.
Cake Decorator
Hurts Donut
07.2021 - 10.2021
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized orders.
- Packaged and priced each product according to company pricing procedures.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Ensured all decorated donuts met bakery's high standards for both appearance and taste.
Mail Processing Clerk
United States Postal Service, USPS
10.2018 - 01.2020
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Processed and organized incoming mail for distribution to appropriate departments.
- Checked parcels were securely sealed to eliminate losses.
Receptionist
Eastridge Workforce Solutions
01.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Shift Supervisor
PetSmart
05.2014 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction by maintaining close relationships with customers.
- Cultivated professional working relationships with peers and supervisors.
General Clerk
Times Supermarket
06.2012 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
GED -
Moanalua Community School For Adults
Honolulu, HI03-2006
Skills
- Warehouse safety
- Stock replenishment
- Reliable and punctual
- Pallet jack handling
- Material handling
- Cycle counting
- Attention to detail
- Customer service
- Teamwork and collaboration
- Basic math
- Time management
- Cleaning and sanitizing
Timeline
Warehouse Inventory Specialist
CVS Specialty Pharmacy
05.2023 - Current
Personal Shopper
Walmart
06.2022 - 01.2023
Cake Decorator
Hurts Donut
07.2021 - 10.2021
Receptionist
Eastridge Workforce Solutions
01.2019 - 04.2019
Mail Processing Clerk
United States Postal Service, USPS
10.2018 - 01.2020
Shift Supervisor
PetSmart
05.2014 - 10.2018
General Clerk
Times Supermarket
06.2012 - 01.2014
GED -
Moanalua Community School For Adults
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