Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
I was awarded Employee of the year at Clermont DD, not sure of the year.
Timeline
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Michelle Sutter

Williamsburg,OH

Summary

Dynamic administrative professional with a proven track record at Clermont County Offices, excelling in data entry and relationship building. Recognized for enhancing office efficiency through innovative filing systems and exceptional attention to detail, while fostering a collaborative work environment. Adept at multitasking and adapting to changing priorities, ensuring seamless operations.

Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.

Overview

32
32
years of professional experience

Work History

Administrative Assistant

Clermont County Prosecutor's Office
08.2022 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Strong Organizational skills, able to adapt to change, financial reporting for the IV-E Billing.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained employees on office policies and procedures and new computer system.

Administrative Assistant

Clermont County Public Defenders Office
10.2019 - 08.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress, aka Court hearings

Deputy Clerk of the Court

Clermont County Juvenile Court
09.2007 - 10.2019
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
  • Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Upheld high standards of professionalism within the court setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
  • Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
  • Enhanced court efficiency by streamlining administrative processes and implementing organizational improvements.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Collected court fees and fines and recorded amounts collected in [Software].
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.

Deputy Clerk

Clermont County Common Pleas Court Title Office
12.2005 - 09.2007
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
  • Completed Titles for many dealerships.
  • Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
  • Contributed to a positive work environment through effective communication skills and a collaborative approach to problemsolving.
  • Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
  • Prepared detailed reports for internal use or submission to regulatory agencies as required by law or requested by supervisors.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Account Clerk III

Clermont County Board of DD
01.1993 - 07.2005
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Maintained compliance with all established guidelines and legal requirements.
  • Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
  • Received and entered vendor bills, printed checks and set up electronic debits.
  • Worked with vendors and management to resolve issues quickly.
  • Implemented new procedures for office functions when needed.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.
  • Provided back-up support for payroll processing, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.
  • Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
  • Set up and updated Excel spreadsheets to track financial data.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Entered figures using 10-key calculator to compute data quickly.
  • Developed working relationships with associates, employees of other departments and representatives of other organizations.
  • Input financial data and produced reports using [Software].
  • Tracked and documented expenses for budgetary purposes.
  • Examined documents for accuracy, legality and compliance with pertinent regulations.
  • Contributed to the development of annual budgets, providing input on revenue projections and expense forecasts.
  • Reconciled system accounts against bank statements.

Education

Batavia High School
Batavia, OH

Skills

  • Fast learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Data entry
  • Problem-solving
  • Workload management
  • File and record keeping
  • Support services
  • Administrative duties
  • Basic mathematics
  • Administrative tasks
  • Administrative support
  • File management
  • Document preparation
  • Basic accounting
  • Multi-line phone systems
  • Accounting support
  • Multitasking and organization
  • Flexibility and adaptability
  • Editing and proofreading
  • Office equipment operation
  • Online research
  • Calm demeanor

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a consistent work flow through effectively helping with Juvenile and A-N-D cases.

Affiliations

  • American Legion Post 288, Ladies Auxiliary - 1st VICE
  • Member of Batavia Baptist Temple

I was awarded Employee of the year at Clermont DD, not sure of the year.

I was nominated by my peers and then received the Employee of the year.   

Timeline

Administrative Assistant

Clermont County Prosecutor's Office
08.2022 - Current

Administrative Assistant

Clermont County Public Defenders Office
10.2019 - 08.2022

Deputy Clerk of the Court

Clermont County Juvenile Court
09.2007 - 10.2019

Deputy Clerk

Clermont County Common Pleas Court Title Office
12.2005 - 09.2007

Account Clerk III

Clermont County Board of DD
01.1993 - 07.2005

Batavia High School

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Michelle Sutter