Michelle Sutton
Celina,TX
Summary
Reliable Specialist enthusiastically pursuing opportunity to add immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Demonstrated proficiency in problem-solving skills, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
ARC
09.2015 - 12.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Provided compassionate and patient-focused care to cultivate well-being.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Supported Employment Specialist
ARC
09.2015 - 12.2024
- Negotiated reasonable accommodations between employers and employees when needed to ensure a successful working relationship for both parties involved.
- Continuously improved the organization''s supported employment services by regularly soliciting feedback from clients, employers, and other stakeholders.
- Coordinated accommodations for clients with disabilities, ensuring equal opportunity for workplace success.
- Delivered customized vocational assessments to identify client strengths, interests, and career goals.
- Developed comprehensive case notes, documenting client progress and milestones in their journey towards meaningful employment.
- Collaborated with multidisciplinary teams to address client barriers to employment and develop effective solutions.
- Conducted regular follow-up meetings with both clients and employers to evaluate job placements'' effectiveness and address any concerns or issues that arose during the course of employment.
Restaurant Team Member
Miller's Food Factory
08.2023 - 06.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Developed strong rapport with regular customers, contributing to increased repeat business.
Education
Health Information Technology
Business Institute of Pennsylvania
Meadville, PASkills
- Effective time management
- Analytical problem-solving
- Effective multitasking
- Adaptability and flexibility
- Effective conflict resolution
- Health and safety requirements
- Appointment scheduling
- Crisis management
- Individualized support planning
- EMR / EHR
- Empathy and patience
- HIPAA compliance
- Case management experience
- Documentation and recordkeeping
Certification
Incident Management Bulletin: Preventing Incidents
Blood Borne Pathogens
First Aid
Person Centered Practices
Individualized Support and Boundaries
ConnectCare3 and De-escalation Techniques
HSA Information and Life Vac
Timeline
Restaurant Team Member
Miller's Food Factory
08.2023 - 06.2024
Direct Support Professional
ARC
09.2015 - 12.2024
Supported Employment Specialist
ARC
09.2015 - 12.2024
Health Information Technology
Business Institute of Pennsylvania
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