Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Sutton

Bakersfield,CA

Summary

Dynamic manager with a proven track record at Olive Drive Self Storage, excelling in customer service and operations management. Enhanced service quality through effective staff training and streamlined inventory processes, achieving significant improvements in efficiency. Strong decision-making and relationship-building skills fostered a secure and satisfying environment for both customers and employees.

Work History

Manager

Olive Drive Self Storage
2008 - 2015
  • Led daily operations ensuring optimal storage facility maintenance and customer satisfaction.
  • Developed training programs for staff to enhance service quality and operational efficiency.
  • Streamlined inventory management processes, improving accuracy in unit availability tracking.
  • Implemented safety protocols, reducing incidents and promoting a secure environment for customers and employees.
  • sales and service

Assistant Manager

Buck Owen’s Crystal Palace
2005 - 2008
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored new staff on operational procedures and company standards.
  • Managed inventory levels, ensuring timely restocking of supplies and products.
  • Implemented process improvements that enhanced workflow efficiency in service delivery.
  • hiring of new staff
  • staff scheduling

Education

High School Diploma -

Walnut Creek High
Walnut Creek, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Sales techniques

Accomplishments

I have been lucky enough to be able to stay at home and raise my 4 beautiful children for the past ten years. I am looking forward to being able to return to the work force.

Timeline

Manager

Olive Drive Self Storage
2008 - 2015

Assistant Manager

Buck Owen’s Crystal Palace
2005 - 2008

High School Diploma -

Walnut Creek High

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