Michelle Swearingen
Independence,KS
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
Work History
Insurance Producer
Schenck Insurance
Independence, KS
07.2022 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Boosted policy sales through effective communication of product benefits and features.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
Benefits Specialist
PWS
Independence KS
02.2020 - 01.2023
- Increased employee satisfaction by implementing comprehensive benefits programs and initiatives.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Conducted annual open enrollment sessions to ensure employees were well-informed about their options and plan changes.
- Developed tailored benefits packages for new hires, contributing to successful recruitment efforts.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
Customer Service Representative
Newkirk, Dennis And Buckles Inc.
Independence, KS
11.2013 - 01.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Associate of Science - Developmental Psychology
Westmorland Community College
Waynesburg, PA05.2013
High School Diploma -
WCHS
Waynesburg, PA05.2011
Skills
- Licensed in Kansas and Alabama
- Policy analysis
- Time management
- Relationship Building
- English Fluency
- Organizational skills
- Insurance product knowledge
- Risk assessment
- Underwriting principles
- Attention to detail
- Claims handling
- Sales Expertise
Timeline
Insurance Producer
Schenck Insurance
07.2022 - Current
Benefits Specialist
PWS
02.2020 - 01.2023
Customer Service Representative
Newkirk, Dennis And Buckles Inc.
11.2013 - 01.2020
Associate of Science - Developmental Psychology
Westmorland Community College
High School Diploma -
WCHS
Similar Profiles
Kerianne AronsonKerianne Aronson
Material & Supply Chain Specialist at Schenck USA CorpMaterial & Supply Chain Specialist at Schenck USA Corp
Jason ParpartJason Parpart
CPQ Global Program Director at Coperion (formerly Schenck Process)CPQ Global Program Director at Coperion (formerly Schenck Process)
Utku ÖzerUtku Özer
Middle East Systems Sales Manager- Food, Health& Nutrtıons at Coperion FHN (Formerly Aka Schenck Process GmbH)Middle East Systems Sales Manager- Food, Health& Nutrtıons at Coperion FHN (Formerly Aka Schenck Process GmbH)
Kaylee WarnerKaylee Warner
Para at SEK AcademyPara at SEK Academy
Stephanie GrothStephanie Groth
Interrelated Resource Teacher at Tri-County Interlocal #607Interrelated Resource Teacher at Tri-County Interlocal #607