Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Swenson

Clearfield,UT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Front Desk Receptionist

Dr. Mark Newey
Clearfield, UT
05.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Front Desk Receptionist

Mountain Springs Dental
Ogden, UT
07.2020 - 10.2023
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Material Management Specialist

McKay-Dee Hospital
Ogden, Utah
12.2011 - 06.2020
  • Reviewed and updated inventory records in database to ensure accuracy.
  • Developed and implemented processes for tracking materials, supplies, and equipment.
  • Monitored inventory levels and initiated orders when necessary.
  • Performed periodic physical inventories to verify actual stock against computer records.
  • Managed warehouse operations including receiving, shipping, storage, replenishment, order picking, packaging, labeling.
  • Supported production teams by providing timely delivery of requested materials.
  • Participated in continuous improvement initiatives related to material management processes.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.

Education

General Studies

Weber State University
Ogden, UT

Skills

  • Guest Relations
  • Customer Service
  • Appointment confirmation
  • Customer assistance and interaction
  • Appointment Scheduling
  • Listening Skills
  • Skilled in Eagle soft,and open dental

Timeline

Front Desk Receptionist

Dr. Mark Newey
05.2024 - Current

Front Desk Receptionist

Mountain Springs Dental
07.2020 - 10.2023

Material Management Specialist

McKay-Dee Hospital
12.2011 - 06.2020

General Studies

Weber State University
Michelle Swenson