Summary
Overview
Work History
Skills
Work Availability
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Software
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Michelle Symonette

Michelle Symonette

Bulverde,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Director of Revenue Management

Peak Living
Pleasant Grove, UT
08.2020 - Current
  • Developed and implemented pricing strategies to maximize revenue growth.
  • Managed the forecasting process in order to set appropriate goals for maximum profitability.
  • Monitored industry trends and developments related to Revenue Management systems and software solutions.
  • Implemented strategic initiatives designed to increase revenue through optimization techniques using revenue management software or dynamic pricing.
  • Participated in monthly meetings with other department heads in order to discuss operational challenges or successes.
  • Trained new team members on current Revenue Management processes and procedures.
  • Reviewed financial reports regularly in order to identify areas of opportunity or risk.
  • Provided guidance on best practices in revenue management processes to staff members within the organization.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Analyzed competitive market conditions, customer behavior, and price elasticity of products and services.

Senior Revenue Manager

REAL PAGE
Richardson, TX
10.2014 - 08.2020
  • Responsible for managing all aspects of assigned clients including developing a business partnership
  • Improved decision-making by utilizing current data on market conditions, customer numbers and sales levels.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Established key performance indicators for monitoring progress against goals.
  • Provided guidance on pricing policy decisions and product launches.
  • Analyzed financial data and identified trends to increase profitability.
  • Analyzed competitors and market trends to facilitate business growth.
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.

Regional Manager

UDR
Costa Mesa, CA
02.2013 - 10.2014
  • Oversaw all aspects of a diverse portfolio consisting of 2128 units
  • Minimized turnover through effective training and employee engagement programs.
  • Cultivated positive rapport with associates and team leadership.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.

Regional Manager

Fairfield Residential Company LLC
Las Vegas, NV
03.2009 - 02.2013
  • Oversaw Portfolio of 3000+ units, located in NV, CA and AZ
  • Assisted with training new employees on proper procedures for handling tenant issues or complaints.
  • Ensured that all legal requirements pertaining to property management were up-to-date and followed.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Prepared and completed lease documents, annual budgets, forecasts and monthly performance and management reports in Yardi.
  • Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
  • Developed strategies to improve occupancy levels in assigned properties.
  • Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
  • Prepared detailed budgets and financial reports for properties.

Skills

  • Extensive Client facing account management through strong verbal and written communication skills
  • Ability to anticipate and communicate client needs and identify barriers while prioritizing goals and initiatives with continued focus on New Business Development
  • Problem solver that can creatively devise solutions and provide tactical advice/implementation
  • Goal oriented, self-starter that takes an initiative to effect change and/or continuous improvement
  • Strategic and financial planning
  • Budget forecasting
  • Revenue Generation
  • Process implementation
  • Staff Management
  • Relationship building and management
  • Written Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Software

Yardi 7S

Realpage Asset Optimization Platform

Yieldstar- Revenue Management

Microsoft Office

Microsoft Outlook

Google Workspace

Mondaycom

Concur Solutions

Timeline

Director of Revenue Management

Peak Living
08.2020 - Current

Senior Revenue Manager

REAL PAGE
10.2014 - 08.2020

Regional Manager

UDR
02.2013 - 10.2014

Regional Manager

Fairfield Residential Company LLC
03.2009 - 02.2013

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Michelle Symonette