MICHELLE TAICLET
FORT WORTH,Texas
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
35
35
years of professional experience
Work History
Ticketing Coordinator
American Airlines
Fort Worth, TX
01.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Used job-related software to draft and finalize written correspondence and documentation.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Entered data, generated reports, and produced tracking documents.
- Inventoried and ordered office supplies to maintain availability of products.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
CSS COORDINATOR/SPOOLER/BOWE OPERATOR
AMERICAN AIRLINES
11.1988 - 01.2022
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Handled incoming and outgoing shipping and receiving activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Oversaw logistics and inventory management for storeroom.
- Adjusted machines to increase productivity for runs.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Conducted inspection of in-process or finished product.
- Set up machines to start production cycles and controlled machine settings.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Made sure that products were produced on time and are of good quality.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
No Degree - Massage
Texas Massage Institute
Fort Worth, TX05.2005
High School Diploma -
Trinity High School
Euless, TX05.1975
Skills
- Presenting Ideas and Plans
- Multitasking and Organization
- Clerical Staff Oversight
- Documentation and control
- Workflow Optimization
- Staff Training
- Data Entry
- Workflow Planning
- Support Services
Timeline
Ticketing Coordinator
American Airlines
01.2022 - Current
CSS COORDINATOR/SPOOLER/BOWE OPERATOR
AMERICAN AIRLINES
11.1988 - 01.2022
No Degree - Massage
Texas Massage Institute
High School Diploma -
Trinity High School