Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
MICHELLE TAKENS

MICHELLE TAKENS

Dorr,MI

Summary

Strong analytical thinker, constructive problem solver, and an excellent communicator. Hopeful for the position of an Administrative Assistant to create effective workflow in the workplace. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

I have been working with Make a Wish recently and that has opened my eyes to make a difference. Opening my heart and mind to make me the best I can. I am a very helpful and caring person.

Overview

12
12
years of professional experience

Work History

Administrator Assistant

Greenridge Realty
09.2021 - Current
  • Organized and maintained client files and property listings efficiently.
  • Assisted in preparing marketing materials for property showings and open houses.
  • Maintained office supplies inventory and ordered materials as needed.
  • Assisted with special projects as assigned by management team members.
  • Answered incoming calls and responded to customer inquiries in a professional manner.
  • Provided support with onboarding new employees including preparing paperwork and scheduling orientation sessions.
  • Maintained accurate records of customer interactions.
  • Collaborated with team members to improve service quality.
  • Contributed to a positive customer service experience by providing excellent customer service skills.
  • Maintained accurate records of customer service histories.
  • Provided guidance and support to customer service representatives.
  • Greeted members and provided excellent customer service.

Waitress/cook

Wayland Hotel Bar
08.2019 - 09.2021
  • Provided excellent customer service in a fast-paced hotel bar environment.
  • Prepared and served beverages following hotel standards and recipes.
  • Managed cash register transactions and handled payment processing accurately.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Prep Cook

Colonial Kitchen
07.2016 - 01.2021
  • Maintained cleanliness and organization of kitchen workstations and storage areas.
  • Assisted chefs in cooking and plating dishes during busy service hours.
  • Operated kitchen equipment safely, including ovens, grills, and fryers.
  • Collaborated with team members to ensure timely meal preparation and service.
  • Communicated effectively with fellow staff members regarding meal preparations.

Receptionist

H&R Block
02.2015 - 08.2017
  • Greeted clients warmly and directed them to appropriate tax professionals.
  • Answered phone calls promptly, addressing client inquiries and concerns.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments and meetings for management team.

Office Manager

GF Trucking
04.2015 - 09.2015
  • Coordinated schedules and meetings for management and staff.
  • Implemented filing systems to improve document organization and retrieval.
  • Maintained communication between departments to support collaboration.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Press Operator

Uptown Cleaners
07.2013 - 04.2015
  • Operated pressing machines for various garment types and materials.
  • Assisted in sorting garments prior to pressing operations.

Education

Wayland Union High School
Wayland, MI
06-1998

GED
06-1998

Skills

  • Computer proficiency
  • Proper Phone Etiquette
  • Self-Starter
  • Independent Worker
  • Resourceful
  • Strong Communication Skills
  • Customer service
  • Time Management
  • Team Leader
  • Problem Solving
  • Scheduling meetings
  • Payment reconciliation
  • Front office operations
  • Calendar management

References

  • Linda Ong, (616) 262-7499, Manager
  • Kerry Schaendorf, (616) 681-2327, Boss
  • Erica De Vries, (269) 680-9957, Volunteering

Timeline

Administrator Assistant

Greenridge Realty
09.2021 - Current

Waitress/cook

Wayland Hotel Bar
08.2019 - 09.2021

Prep Cook

Colonial Kitchen
07.2016 - 01.2021

Office Manager

GF Trucking
04.2015 - 09.2015

Receptionist

H&R Block
02.2015 - 08.2017

Press Operator

Uptown Cleaners
07.2013 - 04.2015

Wayland Union High School

GED

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