MICHELLE TALENT
Dallas,TX
Summary
Dedicated Human Resources professional with rounded experience in all functional areas of HR, including employee relations, benefits, compensation, leave administration, and payroll.
Overview
8
8
years of professional experience
Work History
Talent Navigator
UT Southwestern Medical Center
06.2022 - Current
- Provides personal unique experience in HR Services Center for all new and existing employees
- Perform onboarding efforts from time of offer acceptance and support new hires through the pre- onboarding process to orientation through the employees’ full lifecycle
- Serve on a team of subject matter experts on general HR and organizational information to effectively answer questions and help new hires navigate UTSW
- Distribute employee badges to new employees and ensure proper safety protocol with access permissions
- Collaborate with Human Resources Centers of Excellence to identify issues, make recommendations, and implement policies and procedures
- Provide outstanding customer service to our internal customers and employees for inquiries such as compensation, leaves of absence, and employment transactions
- Sole contact for the Volunteer department for onboarding and running DPS checks for department
- Oversees onboarding Drivers and ensures Concentra requirements are met
- Monitors level of supplies i.e., badges, badge holders, office paper supply, badge printer supplies and communicates needs to supervisor as needed
- Demonstrates efforts of continuous process improvement within department and HR Services as a whole
- Performs conflict resolution with employees on topics regarding employee/department conflicts
- PACT Blue Pin recipient.
Talent Acquisition Coordinator
10.2021 - 06.2022
- Initiate and complete timely background checks to include Department of Public Safety screenings, occupational health appointments, Office of International Affairs clearance, motor vehicle record check, license/certification verification, setting up employee badges, and I-9 completion
- Communicating check points of background process with candidates, recruiters, and hiring managers in a timely manner
- Collaborating with hiring managers with any additional questions regarding onboarding/orientation as they reach out about their hires
- Working cohesively with Talent Acquisition Partners in finding and hiring qualified applicants through talent acquisition management system
- Provide new hires with new hire orientation training modules and ensuring a smooth onboarding transition
- Efficiently prioritizes workload to ensure all tasks are accomplished in a timely manner to meet deadlines
- Preceptor for incoming Talent Acquisition Coordinator’s and design SOPs for training of new employees
- PACT Blue Pin recipient.
Maintenance of Certification Specialist
The American Board of Obstetrics and Gynecology
03.2019 - 10.2021
- Developed process map for entire department outlining standards of tasks, which reduced time spent by one week
- Participated in strategic initiatives as a critical thinking partner resulting in higher satisfaction from physicians through surveys
- Managed retirement portfolios, department email inbox/voicemails, account refunds, yearly certification labels, assist content editor in article inquiries, and collect incoming data through National Practitioner
- Data Bank for ad Hoc review
- Reviewed hundreds of external CMEs earned by physician and approved in system, create hundreds MIGS and PAG applications for diplomates on personal profile page
- Created 7 specialty and subspecialty yearly bulletins, created forms to upload on home webpage for physicians to provide feedback, and process thousands of Improvements in Medical Practice Module credits per year
- Uploaded 150 articles for the entire yearly continuing education requirement assessment.
Customer Service Specialist Team Lead
Dick’s Sporting Goods
04.2015 - 03.2019
- Led department of 15 to deliver superior customer service while working as a cohesive team
- Onboarded new employees as well as training them on company policies and procedures
- Manage inventory of merchandise for demands of customers.
Human Resource Intern
City Hospital at White Rock
02.2018 - 09.2018
- Worked in team of 5 in creating a smooth transition period to new hospital
- Constructed new hire folders, assisted with new hire orientation, filed I-9, and assisted new/existing employees with resources
- Oversaw special team projects with minimal supervision such as inputting 700 new badges into system and distributing to departments across hospital.
Education
Master of Management -
The University of North Texas At Dallas
Dallas, TX06.2024
Bachelor of Science - Healthcare Administration
The University of Texas At Dallas
Richardson, TX12.2018
Skills
- High-touch customer service delivery
- Advanced verbal and written communication
- Skills
- Microsoft teams, Oracle, Peoplesoft, Excel
- PowerPoint, Word
- Conflict resolution skills
- HR policies and procedures
- Talent Management Strategy
- Talent Recruitment
- Human Resource Information System
- Onboarding, Training and Development
- Human Resource Management Software
Timeline
Talent Navigator
UT Southwestern Medical Center
06.2022 - Current
Talent Acquisition Coordinator
10.2021 - 06.2022
Maintenance of Certification Specialist
The American Board of Obstetrics and Gynecology
03.2019 - 10.2021
Human Resource Intern
City Hospital at White Rock
02.2018 - 09.2018
Customer Service Specialist Team Lead
Dick’s Sporting Goods
04.2015 - 03.2019
Master of Management -
The University of North Texas At Dallas
Bachelor of Science - Healthcare Administration
The University of Texas At Dallas