Michelle Tangreen
West Jordan,UT
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Primary Children's Hospital
12.2022 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
Assistant General Manager
Holiday Inn Express Hotel
05.2022 - 11.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Front Desk Manager
Tru By Hilton
05.2019 - 05.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked guests in out of hotel, made reservations and processed payments.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Increased customer service ratings through personable service.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Balanced hotel accounts at end of day.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Performed daily inventory for keys and linens and detailed information in audit reports.
Home Health Aide
Personal
08.2018 - 04.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Administered medication as directed by physician.
- Administered prescribed medications under direction of physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
Med Tech
Highland Village
05.2012 - 07.2013
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Used first aid and preventive medical procedures to stabilize critically ill patients.
- Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations.
- Trained and mentored students and junior team members in laboratory protocols and compliance standards.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Murray, UT12.2025
Skills
- Vital signs monitoring
- Specimen Collection
- Information Protection
- Patient Education
- Mobility Assistance
- ADL support
- Patient Observation
- Infection control standards
- Professional Bedside Manner
- Catheter Care
- Blood Glucose Monitoring
Certification
- CNA - Certified Nursing Assistant
- CPR - Updated Quarterly
Timeline
Patient Care Technician
Primary Children's Hospital
12.2022 - Current
Assistant General Manager
Holiday Inn Express Hotel
05.2022 - 11.2022
Front Desk Manager
Tru By Hilton
05.2019 - 05.2022
Home Health Aide
Personal
08.2018 - 04.2019
Med Tech
Highland Village
05.2012 - 07.2013
Bachelor of Science - Nursing
Arizona College of Nursing
- CNA - Certified Nursing Assistant
- CPR - Updated Quarterly
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