Michelle Tanner
Akron,OH
Summary
Highly skilled Lead Teller Operations Specialist with strong background in banking and finance industries. Demonstrates proficiency in leading teller operations, customer service management, and ensuring regulatory compliance. Showcases impressive leadership skills, problem-solving abilities, and adeptness in risk management to enhance operational efficiency. Contributions include implementing innovative strategies for process improvement and fostering a cohesive team environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Teller Operations Specialist
JP Morgan Chase
Louisville, OH
06.2005 - 09.2024
- Performed daily reconciliation of teller cash drawers, ensuring accuracy and compliance with bank policies.
- Provided support to branch personnel in regards to operational issues, inquiries, and customer service requests.
- Assisted with the implementation of new procedures and processes related to banking operations.
- Maintained a thorough understanding of applicable laws and regulations pertaining to banking operations.
- Provided guidance and assistance to customers regarding online banking services, including setting up accounts, resetting passwords.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered to financial services security and audit procedures.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Task Delegation
- Operational Efficiency
- Transaction Processing
- Fraud Detection
- Cash Handling
- Customer Relationship Building
- Strong Work Ethic
- Cash Drawer Balancing
- Exceptional customer service
- Safe and vault operation
Certification
- Notary Public for Ohio expires 09-25-2027.
Timeline
Lead Teller Operations Specialist
JP Morgan Chase
06.2005 - 09.2024
Associate of Science - Business Administration
Southern New Hampshire University
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