Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHELLE TAPIA

Houston,Texas

Summary

Sales professional with expertise in customer engagement and lead generation. Demonstrated success in managing customer accounts and utilizing active listening to drive sales growth. Proficient in Microsoft Office, SalesForce, and RazorSync for efficient data entry and call documentation, enhancing operational effectiveness.

Overview

7
7
years of professional experience

Work History

Lead Setter

Generator Supercenter
Tomball, Texas
01.2024 - Current
  • Represented the company at Costco stores in exit shows and roadshows to approach and engage with potential customers.
  • Provide information on product pricing, timeframes, and Costco benefits, filtering out unqualified prospects.
  • Answered questions and scheduled in-home consultations.

Inside Sales Representative

Generator Supercenter
Tomball, Texas
04.2022 - 12.2023
  • Managed customer inquiries through phone and email communications.
  • Provided customers with product information, pricing and availability.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Maintained detailed account records and contact logs to facilitate sales process.

Customer Service Representative Team Lead

MC Global Holdings, LLC
Houston, USA
04.2021 - 03.2022
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated patients about billing, payment processing and support policies and procedures.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated patient's profile with change in delivery address or any specific delivery instructions.

Customer Service

Same Day Appliance Repair Houston
Houston, USA
12.2019 - 03.2021
  • Provide customers over the phone information about the company services.
  • Schedule appointments and maintain and update appointment calendars.
  • Determine charges for services requested, collect deposits or payments.
  • Operate telephone switchboard to answer, screen, or forward calls.

Operations Manager

1814 Ventures
Houston, USA
07.2018 - 12.2019
  • Provide customer service by greeting, assisting customers and responding to customer inquiries.
  • Hire, train, and evaluate personnel in sales establishments.
  • Plan and prepare work schedules and keep records of employees' work schedules.
  • Establish and implement goals, objectives and procedures for the sales department.

Education

Bachelor of Science - Computer Science

Houston City College
Houston
07-2028

High School -

Jersey Village High School
HOUSTON, TX
06.2016

Skills

  • Active Listening
  • Data Entry
  • Call Documentation
  • Customer Account Management
  • Problem solving
  • Microsoft Office
  • RazorSync
  • SalesForce

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Lead Setter

Generator Supercenter
01.2024 - Current

Inside Sales Representative

Generator Supercenter
04.2022 - 12.2023

Customer Service Representative Team Lead

MC Global Holdings, LLC
04.2021 - 03.2022

Customer Service

Same Day Appliance Repair Houston
12.2019 - 03.2021

Operations Manager

1814 Ventures
07.2018 - 12.2019

Bachelor of Science - Computer Science

Houston City College

High School -

Jersey Village High School

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MICHELLE TAPIA