Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Tapp

Arcadia

Summary

Dynamic entrepreneur with a proven track record in customer-focused operations management. Skilled in proactive problem-solving and people-centered leadership, I excel in enhancing client satisfaction and operational efficiency. Committed to quality and service excellence, I have successfully led diverse teams while ensuring compliance and safety in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Owner/Operator

Grit & Grace Cleaning Co
11.2025 - Current

Founder and hands-on owner of an eco-friendly, non-toxic cleaning business. Responsible for managing all daily operations including client scheduling, residential and deep cleaning services, supply sourcing, quality control, pricing, marketing, and customer relations. Dedicated to providing reliable, detail-oriented cleaning using safe, non-toxic products, with a strong emphasis on professionalism, trust, and exceptional care for homes, families, and pets.

Owner/Operator

Sweet Carolina’s Organic Bakery
06.2022 - Current

Founder and hands-on owner of a small, artisan bakery specializing in organic, thoughtfully sourced baked goods. Responsible for all aspects of daily operations including recipe development, baking and production, ingredient sourcing, food safety compliance, pricing, marketing, customer relations, order fulfillment, and local sales. Committed to quality, creativity, and providing wholesome, homemade products with a strong focus on community and customer experience.

Airport Manager

Unifi
09.2022 - 05.2023

Oversees daily airport operations to ensure safe, efficient, and on-time flight departures and arrivals. Manages staff scheduling, operational budgets, and administrative functions while coordinating with airlines, air traffic control, security, and maintenance teams. Responsible for regulatory compliance, safety standards, and operational efficiency, with a focus on maintaining smooth airport operations and a high level of safety and service.

General Manager

Three Fishermen Seafood Restaurant
02.2011 - 02.2022

Promoted from server to General Manager, overseeing all aspects of restaurant operations. Managed staff hiring, training, scheduling, and performance while maintaining budget controls, inventory, and cost management. Ensured exceptional guest experience, food safety, and compliance with health regulations. Led daily operations including floor management, cash handling, vendor coordination, and administrative duties, while also assisting with bartending and shift management as needed to support team success and smooth service.

Supervisor

American Airlines
06.2018 - 09.2020

Supports the Airport or Airline Manager by overseeing daily airline operations and frontline staff to ensure flights operate safely and on schedule. Responsible for staff scheduling, shift coverage, administrative reporting, and assisting with budget oversight. Coordinates with gate agents, flight crews, maintenance, and ground services to maintain compliance with safety regulations, operational standards, and customer service expectations while promptly addressing operational issues as they arise.

Education

Associate of Arts -

Florida SouthWestern State College
Fort Myers, FL

Skills

    Customer-focused operations management with the ability to juggle multiple priorities seamlessly

    People-centered leadership built from experience, empathy, and clear communication

    Proactive problem-solving with a strong commitment to quality, service excellence, and client satisfaction

Timeline

Owner/Operator

Grit & Grace Cleaning Co
11.2025 - Current

Airport Manager

Unifi
09.2022 - 05.2023

Owner/Operator

Sweet Carolina’s Organic Bakery
06.2022 - Current

Supervisor

American Airlines
06.2018 - 09.2020

General Manager

Three Fishermen Seafood Restaurant
02.2011 - 02.2022

Associate of Arts -

Florida SouthWestern State College