Michelle Tarver
Tacoma,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Caregiver
Consumer Direct Care Network
02.2024 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Guest Service Representative
Emerald Queen Casino And Hotel
02.2023 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Delivery Driver
DoorDash
05.2021 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Front Desk Receptionist
Griffin Associates
03.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Medical Records Clerk
Nephrology Consultants
09.2021 - 02.2022
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Medical Receptionist
Proliance Retina
09.2018 - 05.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Receptionist
Eastside Maternal Fetal Medicine
06.2016 - 03.2018
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
GED -
Clover Park Technical College
Lakewood, WA03.1994
Skills
- Front Office Management
- Guest Relations
- Office Organization
- Inventory Control
Timeline
Caregiver
Consumer Direct Care Network
02.2024 - Current
Guest Service Representative
Emerald Queen Casino And Hotel
02.2023 - Current
Front Desk Receptionist
Griffin Associates
03.2022 - 06.2022
Medical Records Clerk
Nephrology Consultants
09.2021 - 02.2022
Delivery Driver
DoorDash
05.2021 - 03.2023
Medical Receptionist
Proliance Retina
09.2018 - 05.2021
Medical Receptionist
Eastside Maternal Fetal Medicine
06.2016 - 03.2018
GED -
Clover Park Technical College