Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

MICHELLE CRAYTON

Richmond,TX

Summary

Results-driven management professional with a strong history of leading high-performing teams and enhancing customer satisfaction. Expertise in program management, project planning, and risk management. Notable achievements include streamlining processes, resolving service issues, and driving operational efficiency. Renowned for fostering a high-performance culture and aligning programs with organizational goals. Proven track record in guiding large-scale initiatives to successful completion and delivering impactful change within dynamic environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Strategic Program Manager

Worldwide Technologies (WWT)
01.2025 - Current
  • Ensure the portfolio of work and projects are aligned to the business benefits and success criteria of the scope of work
  • Navigate Client's organizational structure to identify impacts, stakeholders, and authorities
  • Define a clear and relevant governance structure based on stakeholder analysis that includes defined roles and responsibilities
  • Ensure efficiency with Client Project Management Methodology, processes, and tool expertise
  • Assemble and project manage cross organizational high-performance teams, for high complexity programs and projects, creating a collaborative environment and executing with a sense of urgency
  • Define effective Change Control methods and procedures and oversee the operational execution of the policies across project teams
  • Work with leadership and technical leads to staff and resource the portfolio of work appropriately
  • Responsible for managing all budgeting, forecasting and financials to meet targets and expectations
  • Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
  • Provides coaching and mentoring to Project Managers and other team members as needed, to achieve the optimal productivity and highest quality of deliverables
  • Responsible for ensuring the successful onboarding and offboarding of program resources
  • Acting as primary customer contact for program activities and leading program review sessions with the customer and/or leadership to address cost, schedule, and technical performance
  • Providing leadership of cost estimates, proposals, business plans, proposals work statements and specifications, operating budgets, and contract financial terms/conditions
  • Supporting Contracts in negotiation, recompetes and other contract changes

Sr. Program Management Lead

Dell Technologies (Professional Services division)
10.2021 - 10.2024
  • Led HPC and AI initiatives to foster learning and implementation for internal and external resources
  • Customer facing implementations with high attention to detail for on-premises, SaaS, PaaS, and IaaS
  • Initiated creative solutions and implemented project manager training initiative for the PowerFlex Appliance product for the Western Region
  • Delivered Cyber Recovery solutions designed to support our customers with recovering their business following a sophisticated ransomware or cyber attack
  • Provided a level of strategic and advisory consult to the customer, driving the business outcome and ensure 98% quality service and operational performance
  • Assisted the customer and cross-functional teams with completing the end state solution, driving the business outcome and vision while advising the customer on risks, trends, and opportunities
  • Managed cross functional teams including departmental leaders to establish organizational goals, strategic plans and objectives
  • Worked with the account team to develop a strategy for the XE9680 product and leveraged internal resources to create the product roadmap
  • Leveraged data analytics tools such as Tableau and Power BI for insights into program performance metrics

Sr. Project Manager

Odyssey Consulting Services
01.2020 - 01.2021
  • Company Overview: contract
  • Collaborated with the Deloitte project team to implement Oracle ERP for Supply Chain at Texas Children’s Hospital
  • Tracked project progress via MS Project; Led project team meetings and stakeholder meetings
  • Met with executives to facilitate the migration from PeopleSoft to Oracle Cloud for Supply Chain
  • Presented overall status to cross functional team members with detail and statistical analysis
  • Managed vendor relationships for the Texas Children's Hospital Supply Chain
  • Contract

Director of Program Management

Trustware Solutions
01.2020 - 12.2020
  • Utilized Azure DevOps for Agile Sprint creation, use cases and repository management
  • Researched demographic data to ensure that the Point of Sales system will meet client needs
  • Managed 100% of resources for various development platforms
  • Managed external and internal stakeholder engagements, vendor management, and the collaboration of teams
  • Prepared and presented status reports to C-level executives

Sr Security Program/Product Management Lead

Hewlett Packard
01.2017 - 12.2020
  • Tracked and reported program risks, issues, and status to senior leaders, reducing issues by 37%
  • Used Azure DevOps to create the backlog, user stories as Scrum Master/Product Owner
  • Coordinated BIOS and cyber security recovery activities across multiple global
  • Provided constant communication of program progress, escalations, and issue analysis
  • Conducted stakeholder meetings to identify project scope and define quality metrics
  • Firsthand resource for security information audit with security teams and vendors

Quality Assurance Team Lead

Medical Immersion
01.2014 - 12.2017
  • Company Overview: contract
  • Collaborated with business leaders, IT, and vendors to determine project objectives and strategies
  • Managed the creation of processes and documentation for auditing requirements
  • Implemented EPIC Ambulatory workflows with McKesson PACS/RIS tool (using DICOM standard) for Cleveland Clinic
  • Improved quality assurance (QA) by 45% with the usage of JIRA
  • Managed a team of 200 developers to implement electronic medical records applications
  • Contract

Sr Identity Access Management Program Manager

Cognizant
01.2014 - 12.2015
  • Company Overview: contract
  • Coordinated communication with cross functional
  • Managed a $12 million project budget
  • Led Identity Access Management (IAM) projects to establish the new security of Kohls/EBT/ACH cards
  • Managed the creation and submission of documentation for internal/ external auditing requirements
  • Worked with Clarity and Planview for project and resource planning
  • Contract

Electronic Health Records Program Manager

Milwaukee Health Services
01.2013 - 12.2015
  • Company Overview: contract
  • Managed communications with vendors for the review procurement contracts
  • Completed the implementation of GE Centricity Practice solutions
  • Managed vendor relations with GE Healthcare
  • Utilized a blended learning approach to inspire employees during the rollout of GE Centricity EMR/Practice Solutions
  • Linked DICOM/PACS/RIS with cloud hosting to GE Centricity EMR to enable the saving of patient imagery for caregivers
  • Interacted with C-Level executives daily for status meetings regarding federal mandates, statistical analysis, meaningful use requirements and recommendations for company policies regarding the GE Centricity EMR to meet federal regulatory requirements
  • Led the usage of GE Centricity EMR to achieve meaningful use objectives and incentives
  • Utilized a strong understanding of HIPAA knowledge adhering to government compliance and assist the quality improvement organization implement six sigma best practices
  • Contract

Education

Master in Business Administration -

Cleveland State University

Bachelor in Information Systems -

Illinois Institute of Technology

Skills

  • Team Mentoring/Mentoring
  • HPC & Generative AI
  • Customer Relationship Management
  • Quality Assurance Testing
  • Software Configuration Management
  • Customer Collaboration/Engagement
  • SaFe Methodology
  • Cybersecurity/Recovery
  • Innovative Training and Solutions
  • Electronic Medical Records
  • Resource Allocation
  • Decision Making
  • Vendor Management
  • Conflict Resolution
  • Strategic Planning
  • Training and Mentoring
  • Project Management
  • Stakeholder Engagement
  • Project Leadership
  • Agile Methodology
  • NIST Risk Management Framework (RMF)
  • Project Planning & cost management
  • User story creation
  • Scrum processes

Certification

  • Cybersecurity Certification (CC) from ISC2
  • Project Management Professional (PMP) from PMI
  • ITIL 4 from Axelos
  • Generative AI Overview for Project Managers Certificate from PMI
  • Machine Learning with Python from IBM
  • Certified Scrum Master (CSM) from Scrum Alliance
  • Introduction to Deep Learning & Neural Networks with Keras from IBM

Timeline

Sr. Strategic Program Manager

Worldwide Technologies (WWT)
01.2025 - Current

Sr. Program Management Lead

Dell Technologies (Professional Services division)
10.2021 - 10.2024

Sr. Project Manager

Odyssey Consulting Services
01.2020 - 01.2021

Director of Program Management

Trustware Solutions
01.2020 - 12.2020

Sr Security Program/Product Management Lead

Hewlett Packard
01.2017 - 12.2020

Quality Assurance Team Lead

Medical Immersion
01.2014 - 12.2017

Sr Identity Access Management Program Manager

Cognizant
01.2014 - 12.2015

Electronic Health Records Program Manager

Milwaukee Health Services
01.2013 - 12.2015

Master in Business Administration -

Cleveland State University

Bachelor in Information Systems -

Illinois Institute of Technology

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MICHELLE CRAYTON